License file is not complete. dnsonly

nikolai

• April 02, 2020 17:56

Hi Guys I cant log into one of my Dnsonly machines this morning. It throws the error "License file is not complete. [7713,31,433,7760,5537959]" cPanel & WHM License Verification | cPanel, L.L.C. says the license is verified with has no issues as well. [root@donald ~]# /usr/local/cpanel/cpkeyclt Updating cPanel license...Done. Update Failed! Error message: Failed to rename temporary license file

• 

  cPanelLauren

  • April 03, 2020 15:52

  Hello, Have you made any permissions/ownership changes? I've seen this occur when the ownership of files on the server has been changed to a non-privileged user. What's the output of the following? stat /usr/local/cpanel
  

  0
• 

  nikolai

  • April 16, 2020 21:03

  Hi Guys, I Havent made any ownership changes that im aware of? File: "/usr/local/cpanel" Size: 4096 Blocks: 8 IO Block: 4096 directory Device: fd00h/64768d Inode: 25905901 Links: 36 Access: (0711/drwx--x--x) Uid: ( 0/ root) Gid: ( 10/ wheel) Context: unconfined_u:object_r:usr_t:s0 Access: 2020-03-31 00:52:10.971490242 +1300 Modify: 2020-04-17 08:59:34.709171140 +1200 Change: 2020-04-17 08:59:34.709171140 +1200 Birth: -
  

  0
• 

  cPanelLauren

  • April 16, 2020 22:24

  Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

  0
• 

  nikolai

  • April 16, 2020 22:38

  Ticket ID is: 93473174

  0
• 

  cPanelLauren

  • April 17, 2020 20:18

  Hello, Thanks! I checked in on this today and found that the analyst discovered the license log had become corrupted which could be a sign of disk issues. He was able to resolve the immediate issue by moving aside the current log file.

  0

Please sign in to leave a comment.