Restore from WHM is very slow, seems like disk speed is limited

Virtus Opstrup

• April 06, 2020 10:39

It seems like disk speed or CPU usage is limited for the restore function in WHM Here is a screenshot of the /bin/cp process responsible for coyping the backup archive: The archive is 9 GB and the process has been running for 1.5 hours, doesn't seem to go much above 2% CPU usage or 500K/s write pidstat:

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  Virtus Opstrup

  • April 06, 2020 19:53

  I eventually ended up with this screen, presumably because it took so long:

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  cPanelLauren

  • April 06, 2020 20:56

  Is anything noted in the cPanel error logs or system logs in relation to this?? You can find them at: /usr/local/cpanel/logs/error_log
  and /var/log/messages
  respectively

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  Virtus Opstrup

  • April 06, 2020 21:23

  I just ran /usr/local/cpanel/bin/view_transfer websrv5pixactbacku20200406133545x8B4
  and got The transfer for session ID "websrv5pixactbacku20200406133545x8B4" is running with PID "18584". Cpanel::Exception::IO::FileNotFound/(XID xh7g2t) The system failed to locate either the file "/var/cpanel/transfer_sessions/websrv5pixactbacku20200406133545x8B4/.master.log " or the file "/var/cpanel/transfer_sessions/websrv5pixactbacku20200406133545x8B4/master.log". at /usr/local/cpanel/Cpanel/LogTailer.pm line 129. Cpanel::LogTailer::add_log_files(Whostmgr::Transfers::Session::Logs=HASH(0x1b666a8), ARRAY(0x1b6c158)) called at /usr/local/cpanel/Cpanel/LogTailer.pm line 149 Cpanel::LogTailer::tail_logs(Whostmgr::Transfers::Session::Logs=HASH(0x1b666a8), ARRAY(0x1b6c158)) called at bin/view_transfer.pl line 105
  So I tried to abort it from WHM and got "Failed to abort", then I ran /usr/local/cpanel/bin/view_transfer websrv5pixactbacku20200406133545x8B4
  once again and got The transfer for session ID "websrv5pixactbacku20200406133545x8B4" is running with PID "18584". Cpanel::Exception::IO::FileNotFound/(XID 7mrnrp) The system failed to locate either the file "/var/cpanel/transfer_sessions/websrv5pixactbacku20200406133545x8B4/.master.log " or the file "/var/cpanel/transfer_sessions/websrv5pixactbacku20200406133545x8B4/master.log". at /usr/local/cpanel/Cpanel/LogTailer.pm line 129. Cpanel::LogTailer::add_log_files(Whostmgr::Transfers::Session::Logs=HASH(0x1842708), ARRAY(0x1848830)) called at /usr/local/cpanel/Cpanel/LogTailer.pm line 149 Cpanel::LogTailer::tail_logs(Whostmgr::Transfers::Session::Logs=HASH(0x1842708), ARRAY(0x1848830)) called at bin/view_transfer.pl line 105 [root@websrv5 public_html]# /usr/local/cpanel/bin/view_transfer websrv5pixactbacku20200406133545x8B4 The transfer for session ID "websrv5pixactbacku20200406133545x8B4" is running with PID "18584". [ 96735][MASTER ]: Session Failed
  I have placed a copy of /var/log/messages
  at The account is called vljohansen
  It seems like cPanel thinks the restore is still running, but I can't find the process 18584
  that it's referring to, and I can't abort it. This is another thread with "time out reached" although it's 4 years old: Thanks

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  Virtus Opstrup

  • April 07, 2020 07:27

  Hi again Is there a way to abort the restore? If I try to abort it from WHM I get the error message "Failed to abort" WHM thinks the restore is still running:

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  Virtus Opstrup

  • April 07, 2020 07:34

  I fixed it with this answer:

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