GPG Email Encryption, Mailing Lists, Email Filters only appearing on certain accounts

martin MHC

• April 07, 2020 07:12

I have WHM v 86 and have found by chance that one account on the server in its cpanel screen shows "Email Encryption" options, but another account on the same server with the same package, does not show an ability in cPanel to reach "Email Encryption". List of Email options that are only one one account but not another: Mailing List Email Encryption Track Delivery Global Email Filters Email Filters I have looked on the documentation page for the Email Encryption ( Encryption | cPanel & WHM Documentation ) but this gives no indicator as to why this option is only on one account and not another? Can this be explained? Cheers

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  cPanelLauren

  • April 08, 2020 19:46

  Hello, This is a feature that is enabled/disabled by the featurelist associated with a package. The specific feature is PGP/GPG in WHM>>Packages>>Feature Manager It sounds like that other account has no mail-related features present. What's the output of the following: egrep 'FEATURELIST|PLAN' /var/cpanel/users/$USER1 /var/cpanel/users/$USER2
  

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  martin MHC

  • April 09, 2020 08:54

  Hi @lauren, thanks for the heads up re updating the Feature Manager. Using the egrep you state; both sites have the same plan but use different feature lists. I can only hazard a guess this comes from when the server was set up and the accounts were imported from an external WHM server, as I remember there were inconsistencies with importing plans, maybe this is debris from that. Does that sound likely? Cheers

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  cPanelLauren

  • April 09, 2020 16:33

  Hi @martin MHC It does sound like some weirdness in regard to that. What you might try is the following:

  • Go to WHM>>Account Functions>>Modify An Account
  • Select the account -> Select Modify -> go to Package and select change
  • Pick any unrelated package -> click save
  • Go back to modify an Account and repeat the process but pick the same package the other account has.

  Let me know if the right plan is assigned after that. Trying to avoid you needing to rebuild the userdata.

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  martin MHC

  • April 28, 2020 17:24

  Hi Lauren, Thanks for your advice, Using your process as described the plan/account association seemed to be ironed out with that. Many thnaks.

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