IMAP: How to move "Sent/Trash/Drafts" folders out from under the INBOX?

electric

• April 15, 2020 23:31

Hello, I just configured a new IMAP account, and all the folders (sent/drafts/trash/spam) are located "under" the Inbox folder. How can I change that, so all these folders are on equal level? Thanks.

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  cPanelLauren

  • April 16, 2020 20:55

  Hello, When you say:

  I just configured a new IMAP account,

  
  How did you configure the account? These folders exist on the same hierarchical level by default in Webmail.

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  electric

  • April 16, 2020 21:02

  I created the email account in cpanel and then used the auto-configure functionality in Outlook to connect it as an IMAP account. When I look at the account in Outlook on the left side area, all the folders are "under" the Inbox. If I collapse the inbox by clicking the little triangle thingy in front of the inbox, then all the folders are no longer visible.

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  cPanelLauren

  • April 17, 2020 20:19

  That's going to be an Outlook specific thing. This is their info on it: Working with message folders in Outlook.com

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  grsaris

  • September 08, 2021 14:06

  I created the email account in cpanel and then used the auto-configure functionality in Outlook to connect it as an IMAP account. When I look at the account in Outlook on the left side area, all the folders are "under" the Inbox. If I collapse the inbox by clicking the little triangle thingy in front of the inbox, then all the folders are no longer visible.

  
  Electric, did you solve this?

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  electric

  • September 08, 2021 14:57

  Electric, did you solve this?

  
  No. All folders are located under the inbox. Apparently it's just how cpanel email works.

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  DeeDeeHost

  • October 10, 2021 09:55

  In order to make it work, clients are forced to use POP method :(

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