Cpanel API 2 Loop

Ricardo Lobo

• April 16, 2020 10:46

Hello, We use (cPanel API 2) to create, delete and change accounts on our server. I have the following scenario: When a user already exists on the server, a new account with a similar domain is not created. Example: Existing account: domainname1.com - user: domainna New account: domainname2.com - user: domainna Note: So far, so good. The problem is that the API is in a loop trying to create the account, and through the error log, we see the API working 24 hours a day, taking up server resources. How can I interrupt the loop? I cannot delete the account, it is automatically recreated. I appreciate the help Ricardo Lobo

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  cPanelTJ

  • April 16, 2020 18:30

  @Ricardo Lobo I'd be happy to help investigate your issue. Are you certain that it is a cPanel API 2 call that you are using? Could you share the specific function please? What you are describing sounds a lot like WHM API 1 modifyacct, and
  Could you share this portion of your log so that we can see the frequency of the looping? Also, what version of cPanel & WHM are you on?

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  Ricardo Lobo

  • April 18, 2020 01:25

  @Ricardo Lobo I'd be happy to help investigate your issue. Are you certain that it is a cPanel API 2 call that you are using? Could you share the specific function please? What you are describing sounds a lot like WHM API 1 modifyacct, and
  Could you share this portion of your log so that we can see the frequency of the looping? Also, what version of cPanel & WHM are you on?

  
  Sorry, all the WHM API 1 and cPanel API 2 functions are in a single file, I expressed myself wrong. We are using the "createacct" function of the WHM API 1 This is my error log: [2020-04-17 22:05:57 -0300] info [xml-api] (XID rsmfep) O dom"nio "xxxxxxxxxxxxx.com.br" j" existe nos dados do usu"rio. [createacct] version [2].
  CPanel version: CENTOS 7.7 [server] v86.0.18 Here is a print of the log: Thank you for your help

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  Ricardo Lobo

  • April 20, 2020 03:20

  Does anyone know a solution to my problem?

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  cPanelTJ

  • April 20, 2020 12:54

  @Ricardo Lobo I am unable to replicate your issue on cPanel & WHM v86. Can you check if you have any

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  Ricardo Lobo

  • April 20, 2020 16:11

  @Ricardo Lobo I am unable to replicate your issue on cPanel & WHM v86. Can you check if you have any
  

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  cPanelTJ

  • April 21, 2020 20:28

  You can temporarily disable the hook in WHM Home > Development > Manage Hooks
  and test to see if the scenario reproduces itself.

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