All emails except those from CPanel itself are getting Frozen in Mail Queue Manager

wesman

• April 24, 2020 03:21

Hi Running WHM on a VPS. Mail from websites and JetBackup were working fine until at least 5:10pm yesterday evening (when we received a Jetbackup job confirmation email) but for the 11:10pm run of that same job no email was sent and checking the server's Mail Queue Manager today it shows tens of emails in all, all marked as Frozen. Viewing the error/descriptive message for each email it shows "Domain of sender address xxxx@SAU-xxxx-VS does not exist" We are not sure where this SAU-xxxx-VS value is set, why it is being used and why or what changed since emails were being sent from the server yesterday. Currently all websites running on the server are unable to send emails, and JEtbackup emails are also just getting stuck in the Mail Queue. This is very frustrating that something is working one moment and then just stops working with serious consequences like all websites having their emails not being sent. Hoping someone can advise a solution here. We have reached out to the tech support people at our server provider but it is Friday night here and no one has replied yet. Thanks

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  cPanelLauren

  • April 24, 2020 17:08

  As far as I know with JetBackup the email notifications are configured in the settings as noted here: Notification " JetBackup Documentation documentation Why is other mail unable to be sent? What's noted in the exim logs? You can find them at /var/log/exim_mainlog
  

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  wesman

  • April 25, 2020 03:31

  I found out - myself - that the hostname for the server had changed from a FQDN to a shortened version missing the top level domain part of the name. Not sure why that happened or how but I fixed the mail problem by running the whmapi1 sethostname hostname command at the SSH command line.

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