Another "fatal error"

rsutc

• April 30, 2020 17:21

All of a sudden, when a user tries to log on to their cpanel, after they enter the user name and password, instead of the cpanel coming up comes a page with A fatal error or timeout occurred while processing this directive More details below this are: Template::Exception: [TYPE]=[file] [INFO]=[home/retro/stats_bar.html.tt: not found] [TEXT]=[ ] at cpanel.pl line 1121. cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/index.auto.tmpl", 1) called at cpanel.pl line 4489 cpanel::cpanel::run_standard_mode() called at cpanel.pl line 925 cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 323 What I have tried: reboot yum upgrade This error was not being thrown just a couple of days ago, so... System is:

• CLOUDLINUX 6.10 [cork]

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  rsutc

  • May 01, 2020 12:29

  Well, never mind. I found a failed cpanel update entry in yesterday's log, and this morning, presumably after another update, the problem described above, as well as one involving EHMCS, was gone. Rick

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  cPanelLauren

  • May 01, 2020 18:28

  I'm really glad to hear that and thanks for letting us know.

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