Missing User Accounts

andrewo

• May 03, 2020 20:48

Hi all, I have gone through the forum and searched related threads but can't seem to find an answer to the problem i have. I have just taken on a new client and some email accounts have suddenly disapeared from the cpanel of the domain ( although they are still visible in the file manager) The cPanel is listing 2 accounts, i cannot recreate any of the old accounts, a message pops up to say it already exists. I read here and there's a difference in what each file lists Any ideas on how to recover these accounts? Regards, Andrew.

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  cPanelLauren

  • May 04, 2020 19:54

  I think this is something that's best investigated by our analysts. Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

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  andrewo

  • May 05, 2020 14:13

  Hi Lauren Thanks for your response, I have tried to create the support request but do not have access to the login details for the Cpanel customer account. Do you advise me to create a new one? Regards, Andrew.

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  cPanelLauren

  • May 05, 2020 15:41

  Yes, you'd need an account to create a ticket. The instructions can be found in the link in my signature.

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  andrewo

  • May 05, 2020 18:05

  Hi Lauren, I have created a support request with ticket number 93481288 Regards, Andrew.

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  cPanelLauren

  • May 05, 2020 18:56

  Thanks! I noted the ticket with the forums thread information and I'm following it. I'll do my best to update here when a resolution for the issue is found.

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  andrewo

  • May 11, 2020 11:03

  Hi Lauren, any update on the issue? Thanks Andrew

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  cPanelLauren

  • May 11, 2020 17:20

  Hello @andrewo I'm not sure what you mean, the ticket appears to be awaiting your response per the last analysts reply?

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