Cannot upload zip files to any account on WHM server

daveboulter42

• May 05, 2020 01:41

Hi, I cannot upload any zip files to any of the Accounts on our server. jpg files work fine. WHM v76.0.22 It has clamav on I am not sure how to check log files for clamav It could be modesecurity, I am looking at that now. Any other ideas? /daveb

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  daveboulter42

  • May 05, 2020 06:46

  The exact error message is: "The file you uploaded, xxxxxx.zip, contains a virus so the upload was cancelled: Can't create temporary directory ERROR"

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  cPanelLauren

  • May 05, 2020 15:11

  There aren't logs for ClamAV by default beyond the update logs but the error message indicates that the upload contains a virus signature which is why it failed. Have you scanned the file with a virus or malware scanner?

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  daveboulter42

  • May 06, 2020 01:22

  Thank you fr the reply. Yes I scanned it with Trend Micro and also MalwareBytes on Windows. Also one of the files was just a normal WordPress download from Wordpress.org direct. I would expect that to be pretty clean. So it is any zip file it looks like at this stage.

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  cPanelLauren

  • May 06, 2020 16:36

  Are you doing this through the file manager? I am curious if your provider may have added a script to scan uploads for a specific string, this doesn't sound like something cPanel and WHM does by default.

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