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Question about migrating a single cPanel account from WHM to WHM

Jeromero
Hi all, I will need to migrate one cPanel from one WHM to another. Does the migration with WHM tool "Copy an Account From Another Server With an Account Password" replicate the account with all data especially imporatnt email passwords? Is this the best way to migrate the cPanel?

Comments

13 comments

Date Votes
  • quietFinn
    Is this the best way to migrate the cPanel?

    No, the best way is to use the Transfer Tool, WHM -> Transfers -> Transfer Tool If you don't have root access in the remote server make a full backup in cPanel, copy it to your server, and restore it, WHM -> Backups -> Restore a Full Backup/cpmove File
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  • Jeromero
    Ok thanks. Do I need to create the account - cPanel (domain) before I migrate like this? If 2nd option used where would I put the backup on the server?
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  • quietFinn
    Ok thanks. Do I need to create the account - cPanel (domain) before I migrate like this?

    No, the account will be created by the transfer tool.
    If 2nd option used where would I put the backup on the server?

    As it says in WHM -> Backups -> Restore a Full Backup/cpmove File : "The files must be in one of the following directories on the server: /home, /home2, /home3, /root, /usr, /usr/home, or /web "
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  • cPanelLauren
    @quietFinn is right, the best and most smile way to do this is to use the transfer tool Transfer Tool | cPanel & WHM Documentation
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  • Jeromero
    Thanks. I have migrated the account and I am waiting for a new nameservers to kick in so I can test if everything is working. Would you happen to know why on this new WHM I see 0 MB on Disk Used ?
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  • quietFinn
    Thanks. I have migrated the account and I am waiting for a new nameservers to kick in so I can test if everything is working. Would you happen to know why on this new WHM I see 0 MB on Disk Used ?

    I don't think it's real time, so there might be some delay. If the Transfer Tool didn't give any errors then everything should be ok.
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  • cPanelLauren
    Also depending on what you're looking at do you have quotas enabled on the new server?
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  • Jeromero
    Well it gave me a few warnings: RESTORE: 1 completed, 1 had warnings, and 0 failed. RESTORE: Account "*******": Warnings The user, "********", that owns the account in this backup is not a reseller on this system. Because of this, "root" will own this restored account instead. FEATURE-AUTOSSL: The domain value 'AUTOSSL' is invalid. I have checked and SSL for domain is active and working. I also realized that upon scanning a domain with http://leafdns.com/images/ok-small.png
    0 Tests Passed alt="Failures:">http://leafdns.com/images/fail-small.png
    5 Failures alt="Warnings:">http://leafdns.com/images/warn-small.png
    2 Warnings maybe this will kick in as the nameservers properly propagate in time or this is something I should have a look into?
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  • cPanelLauren
    The user, "********", that owns the account in this backup is not a reseller on this system. Because of this, "root" will own this restored account instead.

    This just indicates that the account will be owned by the root user since the reseller doesn't exist on this system
    FEATURE-AUTOSSL: The domain value 'AUTOSSL' is invalid.

    This seems to be related to some custom feature on the old server that doesn't exist on the new one Neither of these indicate an issue with the transfer though. While the transfer tool will transfer the domains, you still need to update the nameservers to whatever nameservers you're using on the new servers (at the registrar) The only feature in the transfer tool that will update any zone information is is if you're using the express transfer Transfer Tool | cPanel & WHM Documentation This should only be used if the server the domain originated from manages DNS for the domain and will not update registrar data if the nameservers change
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  • Jeromero
    Ok I understand. But why do I get test results MX Records non existant? "Your nameservers did not return any MX records for your domain! " Shouldn't the records for domain work on their own? I mean the ones that are generated by cPanel?
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  • cPanelLauren
    They won't work on their own if the nameservers are still pointed to the old server and that's not something we can manage.
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  • Jeromero
    Ah I feel stupid now. Please ignore last questions. It took me 20 mins to observe. I just needed to manually add MX record. Its sorted. Thanks
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  • cPanelLauren
    No need to feel stupid at all, I'm glad you found the issue!
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