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Problem using SMTP to connect to cPanel email account

MilesTeg
Hello all, After reading through countless topics in this forum I reached the conclusion that I need to ask for your help, because apparently I cannot figure out this issue on my own. This is my first dedicated server where I install cPanel, mostly to manage my own websites, so I don't have a lot of experience in managing a dedicated server. To recap what I did to get to this point, in WHM I have created an account for my domain, example.com and I also created an email address in that cPanel account, email@example.com. Logging in the webmail account from cPanel allows me to send emails and I received them just fine in a gmail address (SPF and DKIM records are set up correctly). But when I am trying to connect to that email address using an email client (Postbox from an Windows 10 machine) or using a Wordpress plugin (

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2 comments

Date Votes
  • MilesTeg
    Managed to find a solution for this. Instead of using mail.domain.com as the SMTP destination, I am using the hostname of the server. Somehow it works this way. Hope this will help others who have issues with the SMTP connection to their cPanel accounts.
    0
  • cPanelLauren
    Hello, You should definitely be able to use the MX as the destination, but the hostname works as well. Instead of using the hostname and 465 did you try 587 with STARTTLS?
    0

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