Master Account can't subscribe to all user emails after migration

Ron Smith

• May 12, 2020 08:21

I migrated a cpanel reseller account from one owner to another on the same webhost (A2). My client wants to log into their master webmail account and see all users' inboxes under one webmail. This seems to be possible, but it looks like none of the migrated mailboxes are showing up available for subscription. Only ones I created AFTER the migration appear. Can this be fixed?

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  cPanelLauren

  • May 12, 2020 19:45

  I would assume this is permissions related, I'd suggest you contact the hosting provider and explain the situation to them. There shouldn't be any reason why your user would not be able to do this as far as I am aware.

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  Ron Smith

  • June 08, 2020 18:03

  Thanks for the response. My webhost couldn't seem to do anything about it, but I was able to get around it by deleting the email account that wasn't cooperating (one that was migrated previously) and recreating it on the new server"then it became subscribable. HOWEVER, no subfolders are available from any of these accounts. We can only see messages in their INBOXes. Is this normal, or should we be able to get all the subscribed users' IMAp Pubfolders to appear in the Master webmail?

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  cPanelLauren

  • June 16, 2020 07:22

  If it is a subscribed user you won't be able to see anything but the INBOX unfortunately.

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