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Cannot upgrade cPanel/WHMCS

mr_xero
Hi, Getting emails that "cPanel & WHM update failure in upcp script" And when i trying to upgrade from SSH executing command: /scripts/upcp --force
Update stopped and return error: ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (63521) at Thu May 14 11:00:35 2020 [2020-05-14 11:00:35 +0300] Detected cron=0 (--force passed on command line) [2020-05-14 11:00:35 +0300] 1% complete [2020-05-14 11:00:35 +0300] Running Standardized hooks [2020-05-14 11:00:35 +0300] 2% complete [2020-05-14 11:00:35 +0300] mtime on upcp is 1586884305 (Tue Apr 14 20:11:45 2020) ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/updatenow (63523) at Thu May 14 11:00:36 2020 [2020-05-14 11:00:36 +0300] Running version '11.88.0.2' of updatenow. [2020-05-14 11:00:36 +0300] Detected version '11.88.0.2' from version file. [2020-05-14 11:00:36 +0300] --force passed on command line. Upgrade will disregard update config settings. [2020-05-14 11:00:36 +0300] Target version set to '11.86.0.20' [2020-05-14 11:00:36 +0300] E Blocker found: A major version downgrade from 11.88.0.2 to 11.86.0.20 is not allowed. [2020-05-14 11:00:36 +0300] E The install encountered a fatal error: A major version downgrade from 11.88.0.2 to 11.86.0.20 is not allowed. => Log closed Thu May 14 11:00:36 2020 [2020-05-14 11:00:36 +0300] 17% complete
Server is in production mode, please help. Edit: Sorry for the title, i cannot edit that. It's WHM not WHMCS.

Comments

4 comments

Date Votes
  • GOT
    Did you switch your server to stable from release or something like that? The error indicates it's trying to downgrade from 88 to 86 which is not possible. I would verify that your channel is set to release.
    0
  • directory92
    I am also having same issue ERROR: [2020-05-15 11:19:18 +0500] Detected cron=0 (--force passed on command line) ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (23935) at Fri May 15 11:19:18 2020 [2020-05-15 11:19:18 +0500] Detected cron=0 (--force passed on command line) [2020-05-15 11:19:18 +0500] 1% complete [2020-05-15 11:19:18 +0500] Running Standardized hooks [2020-05-15 11:19:18 +0500] 2% complete [2020-05-15 11:19:18 +0500] mtime on upcp is 1582159226 (Thu Feb 20 05:40:26 2020) ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/updatenow (23938) at Fri May 15 11:19:18 2020 [2020-05-15 11:19:18 +0500] Running version '11.88.0.2' of updatenow. [2020-05-15 11:19:18 +0500] Detected version '11.88.0.2' from version file. [2020-05-15 11:19:18 +0500] --force passed on command line. Upgrade will disregard update config settings. [2020-05-15 11:19:18 +0500] Target version set to '11.86.0.20' [2020-05-15 11:19:18 +0500] E Blocker found: A major version downgrade from 11.88.0.2 to 11.86.0.20 is not allowed. [2020-05-15 11:19:18 +0500] E The install encountered a fatal error: A major version downgrade from 11.88.0.2 to 11.86.0.20 is not allowed. => Log closed Fri May 15 11:19:18 2020 [2020-05-15 11:19:18 +0500] 17% complete [2020-05-15 11:19:18 +0500] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1589523558.log --force` failed, exited with code 5 (signal = 0) => Log closed Fri May 15 11:19:19 2020 => Log closed Fri May 15 11:19:19 2020 [root@server2122 ~]#
    0
  • cPanelLauren
    This isn't an update error - this is in both instances here an error as a result of an attempt to downgrade. It's clearly noted in the error as well: [2020-05-15 11:19:18 +0500] E Blocker found: A major version downgrade from 11.88.0.2 to 11.86.0.20 is not allowed. [2020-05-15 11:19:18 +0500] E The install encountered a fatal error: A major version downgrade from 11.88.0.2 to 11.86.0.20 is not allowed.
    As noted by @GOT did you attempt to change tiers? cPanel does not support downgrades of major versions.
    0
  • directory92
    It got solved automatically on a reboot, Thanks
    0

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