Not receiving emails after transfer from Squarespace

uniqschip

• May 15, 2020 20:57

I recently transferred a site to Squarespace for a client and now he cannot receive emails on his Cpanel email. I followed the instructions in

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  cPanelLauren

  • May 18, 2020 17:57

  Looking at this shows you have 4 A records for the domain. Is there a reason for this? The IP it's connecting to for mail seems to be timing out, does your provider give you a specific location that you're supposed to be receiving mail to?

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  uniqschip

  • May 18, 2020 18:10

  I think I may have misunderstood the thread I referenced in my initial post (

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  cPanelLauren

  • May 19, 2020 18:39

  Hello, Normally your domain would only have one A record which resolved to the place where the domain is hosted. With the additional A records your domain could potentially be resolving to any one of them, if they're all valid and point to the site at Squarespace then it's fine. For mail, you need to change your MX record to reflect where mail is delivered so if that's the cPanel server you'd need to create an a record for mail.domain.tld where DNS for the domain is hosted that points to the IP address of the mail server if that's the 208.76.80.xx IP then it's listed incorrectly in the DNS zone file. Once the A record is created you need to change your MX record for the domain to point to mail.domain.tld so mail is delivered to the right server. You'll make these changes where DNS for the domain is hosted, you can normally identify this by which nameservers the domain is using.

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  uniqschip

  • May 20, 2020 07:29

  Thanks so much I will do this. Is there any way I can edit my initial post to delete the photos of the info?

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  cPanelLauren

  • May 20, 2020 14:29

  I removed them for you! :)

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