Weird behaviour: webmail reset password

Kent Brockman

• May 22, 2020 19:39

Hello guys. We noticed a weird behaviour here: when you try to reset a webmail password, the "Hint" is totally made up. You can see it in the attached image. That account has not any contact email matching x--k@l--d.com I verified this issue is happenning in different accounts, along different servers. So, I bet it's a bug. Can you check it out to reproduce it, then fix it please? Very thanks in advance Marcelo

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  hmaddy

  • May 24, 2020 11:19

  here also, facing the same issue of selected servers

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  cPanelRoman

  • May 24, 2020 17:52

  Hello, The system automatically generates a fake/randomized email account to help protect user credentials. Once you type the email account configured via cPanel >> Preferences >> Contact Information, you should receive the password. Detail information about this is explained here How to Reset a cPanel Account Password | cPanel & WHM Documentation Thanks,

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  vrysa

  • May 31, 2020 13:44

  i cannot find cPanel >> Preferences >> Contact Information. Has it changed?

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  hmaddy

  • June 01, 2020 00:04

  i cannot find cPanel >> Preferences >> Contact Information. Has it changed?

  
  If its not availble on your cpanel, then login to your root whm and select Feature Manager and tick contact information. Save the page

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  hmaddy

  • June 01, 2020 00:05

  If its not availble on your cpanel, then login to your root whm and select Feature Manager and tick contact information. Save the page

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