Two-Factor Auth Broken

MWalton

• May 30, 2020 14:15

Hello, Earlier today my 2FA stopped working and I was forced to issue the command line code whmapi1 twofactorauth_disable_policy, this disabled 2FA and allowed me to log back into WHM; I assumed the issue was the result of changing the hostname. However, after re-enabling 2FA and trying to reconfigure the user, it isn't working. If I try to setup 2FA for WHM or if I try to setup 2FA for any cPanel account, I am presented with an error saying the security code is invalid.

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  cPanelLauren

  • June 01, 2020 07:02

  What is the error you're receiving exactly? You can copy/paste it here.

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  MWalton

  • June 05, 2020 02:20

  What is the error you're receiving exactly? You can copy/paste it here.

  
  Sorry, I actually fixed the problem. The problem was the time zone as other forum threads had suggested, although after initial checks it appeared to be set correctly, after a restart it was changing to something else which is why I didn't notice it, this problem has now been fixed. Thanks anyway, I can't figure out how to mark this thread as solved or delete it so I assume you can do that for me?

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  SamuelM

  • June 05, 2020 23:00

  Hello @MWalton I'm glad to hear you fixed the problem! I have gone ahead and marked this thread as Solved.

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