Webmail login logo - Blank after updating

blinkweb

• June 04, 2020 15:08

I have uploaded a custom logo in .svg format in the correct dimensions as per cpanel documentation but it displays blank on the webmail login page. I can see where the image should be and can even right click and open image in new tab that shows the new image but it won't load on the login page. Any ideas?

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  cPanelLauren

  • June 04, 2020 23:11

  I'm not sure what might have caused that, I do believe this is something that our analysts might be able to investigate further. Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

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  blinkweb

  • June 05, 2020 07:11

  Hi Lauren, All done. Support ID 93495053

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  cPanelLauren

  • June 16, 2020 07:18

  I apologize for the delay in response to you - I've been out for personal leave. It looks like the analyst in the ticket was able to resolve the issue for you is this functioning as intended?

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