DKIM, SPF and DMARC all Pass, IP not blacklisted but still ends up in spam!!
I am at a complete loss for words here. I have sat troubleshooting this issue for the past 2 days straight and I am so frustrated with this.
I have a client that is complaining that some of his staffs emails are always ending up in Spam on the recipient side and he is losing business.
So I ran a few test emails and sent a mail from his own personal account to my GMAIL account and it lands in my inbox without any problems. I ran the same tests to a Microsoft account and it ended up in Spam. So GMAIL is fine but Microsoft is not??
So then, I created a completely BRAND NEW email account and sent a mail to my GMAIL and a Microsoft account from that account and it ended up in Spam with the reason from Google saying:
Why is this message in spam?
It is similar to messages that were identified as spam in the past.
The above reason is such bollocks because this is a new mailbox and the content simply sayd "This is a test" and that same content arrives in my inbox from the clients email account without issues and yet that same content is flagged as spam using the new mailbox! Go figure!!
So there is absolutely NO consistency in this at all.
DNS INFO ON DOMAIN:
DKIM CHECK:
DMARCIAN CHECK:
MAIL-TESTER: Perfect Score!
GSUITE MESSAGE HEADER ANALYSER:
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Ugh! 33 views and sadly not 1 reply :-( How can this be such a difficult thing to solve... Im going to find a corner to cry in... 0 -
All I could add to this is that Google and MS are a law of their own. I particularly dislike MS for things like this. MS have no morals when it comes to blacklisting you, when you do finally get a support ticket with them, they are unable to tell you why you were blacklisted. Do you have a dedicated IP, or on a shared IP. It could just be something as simple as another account on the shared server has a bad reputation, and these SP's are tarring everyone with the same brush. 0 -
All I could add to this is that Google and MS are a law of their own. I particularly dislike MS for things like this. MS have no morals when it comes to blacklisting you, when you do finally get a support ticket with them, they are unable to tell you why you were blacklisted. Do you have a dedicated IP, or on a shared IP. It could just be something as simple as another account on the shared server has a bad reputation, and these SP's are tarring everyone with the same brush.
Dedicated server. Only 3 cPanel accounts with a total of 7 or 8 domains across the entire server and all are owned by the same client :-(0 -
The server is about a year old. We already opened a ticket with Microsoft and we got the same dribble that they always give telling us the following: [quote=Outlook.com Deliverability Support] We have completed reviewing the IP(s) you submitted. The following table contains the results of our investigation. Not qualified for mitigation [redacted]; Our investigation has determined that the above IP(s) do not qualify for mitigation. Please ensure your emails comply with the Outlook.com policies, practices and guidelines found here: 0 -
I am not sure if the client has replied or not. I will have to ask him. I agree tha tthis is not uncommon but the problem still remains and there has to be SOME sort of solution. We can't just expect the clients to accept that they simply cannot send mails. They might as well close their doors and stop doing business :-( 0 -
And there is where the problem lies. The MS monster is so big, that we've no chance of fighting it. 0 -
Hello @BlueSteam The issue is in Microsoft's hands. Unfortunately major email providers such as Microsoft are very opaque in terms of why they reject mail. I would suggest continuing correspondence with Microsoft as outlined in the message they sent in order to obtain more information on the subject. Only they would be able to answer why the IP does not qualify for mitigation. 0
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