phpmyadmin access denied at user level for new accounts

Hello, I am getting following error when I login to phpmyadmin at user level: mysqli_connect(): (28000/1045): Access denied for user 'some_user'@'localhost' (using password: YES) Please note that it happens to newly created accounts, old accounts seem to be working fine. Also at root level of WHM, the phpmyadmin is logging in fine. As per search on google and cpanel forums I have done following: - Reset the mysql root password. - Reset the cpanel user password. - Reset the server password. - Rebooted the server None of the above worked for me. /scripts/restartsrv_mysql --status gives me: mariadb (/usr/sbin/mysqld) is running as mysql with PID 2020 (systemd+/proc check method). While grep sock /etc/my.cnf giving nothing.

andrew.n

June 11, 2020 15:55

I would suggest to raise a ticket with cPanel about this. This should be an underlying permission issue.

madihrb

June 12, 2020 01:49

I tried to open ticket at cpanel, I am getting following error: Support Access Error! Unhandled exception string: failure to create a Zendesk ticket for: 14256711 at /home/support/lib/API/V3/Tickets/Submission.pm line 328.

June 12, 2020 11:23

How are you trying to open a ticket exactly? Is this from WHM? You can go directly to cPanel Customer Portal and open the ticket from there directly.

cPanelLauren

June 16, 2020 02:03

I'd also like to know how you attempted to open the ticket - in the event there is an issue with the ticket system

June 16, 2020 06:01

Lauren, I tried to open from cPanel Account. I tried two times and it gave me error. I tried again next day and it opened successfully. My issue is already resolved, the issue was my password was not very strong which caused issues with mariadb.

June 16, 2020 07:04

I'm glad to hear it's resolved now. Thanks for updating.

phpmyadmin access denied at user level for new accounts

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