There was a problem removing the subdomain

captainrau

June 20, 2020 18:04

Hi, We recently updated the cpanel version. We are currently experiencing a problem with subdomains. When we want to remove the subdomain from the cpanel interface, we get the following error. There was a problem removing the subdomain "xxx.xxx.com". (XID en6qyq) Unsupported 'perm' option, please use 'octal_perms' instead. at /usr/local/cpanel/Cpanel/FileUtils/Chown.pm line 21. I add the detailed result below with the cpanel api.

warn [cpanel] Encountered error in SubDomain::delsubdomain: (XID 8gjvfq) Unsupported 'perm' option, please use 'octal_perms' instead. at /usr/local/cpanel/Cpanel/FileUtils/Chown.pm line 21.
 at /usr/local/cpanel/Cpanel/EventHandler.pm line 47.
        Cpanel::EventHandler::_event(2, "post", "SubDomain", "delsubdomain", HASH(0x2c2c148), ARRAY(0x2e24608)) called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 179
        Cpanel::Api2::Exec::api2_exec("SubDomain", "delsubdomain", HASH(0x2c2c598), HASH(0x2c2c148)) called at cpanel.pl line 1373
        cpanel::cpanel::docpanelaction(HASH(0x2c2c340)) called at cpanel.pl line 4545
        cpanel::cpanel::run_fast_json_mode() called at cpanel.pl line 926
        cpanel::cpanel::script("cpanel::cpanel", "--json-fast-connect", "--stdin") called at cpanel.pl line 326
---
cpanelresult:
  apiversion: 2
  data:
    -
      reason: "(XID 8gjvfq) Unsupported 'perm' option, please use 'octal_perms' instead. at /usr/local/cpanel/Cpanel/FileUtils/Chown.pm line 21.\n"
      result: 0
  error: "(XID 8gjvfq) Unsupported 'perm' option, please use 'octal_perms' instead. at /usr/local/cpanel/Cpanel/FileUtils/Chown.pm line 21.\n"
  event:
    result: 1
  func: delsubdomain
  module: SubDomain
  postevent:
    result: 1
  preevent:
    result: 1

Comments

7 comments

cPanelLauren

June 24, 2020 00:24
Can you show the API command you ran exactly? (Just replace the actual domain name)
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captainrau

June 24, 2020 16:30
Can you show the API command you ran exactly? (Just replace the actual domain name)

cpapi2 --user=xxxx SubDomain delsubdomain domain=xxx.yyy.com EDIT: We recently updated cpanel. v86 => v88 the error started to happen after that. cpanel has been updated with the following command. /scripts/upcp
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cPanelLauren

June 25, 2020 21:58
Thank you for that, unfortunately, I'm not able to replicate this issue on cPanel v88 and CentOS 7: [CODE=bash] [root@server ~]# cpapi2 --user=myuser SubDomain delsubdomain domain=sub.mydomain.net --- cpanelresult: apiversion: 2 data: - reason: The subdomain "sub.mydomain.net" has been removed. result: 1 event: result: 1 func: delsubdomain module: SubDomain postevent: result: 1 preevent: result: 1 [root@server ~]#
Can you enable to the following at WHM>>Server Configuration>>Tweak Settings -> Standardized Hooks - Debug Mode and run it again via the command line or enable the portion that logs to the error_log and run this once more, then let me know what the output is Thanks!
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captainrau

June 27, 2020 16:07
Thank you for that, unfortunately, I'm not able to replicate this issue on cPanel v88 and CentOS 7: [CODE=bash] [root@server ~]# cpapi2 --user=myuser SubDomain delsubdomain domain=sub.mydomain.net --- cpanelresult: apiversion: 2 data: - reason: The subdomain "sub.mydomain.net" has been removed. result: 1 event: result: 1 func: delsubdomain module: SubDomain postevent: result: 1 preevent: result: 1 [root@server ~]#
Can you enable to the following at WHM>>Server Configuration>>Tweak Settings -> Standardized Hooks - Debug Mode and run it again via the command line or enable the portion that logs to the error_log and run this once more, then let me know what the output is Thanks!

As you mentioned, I put the WHM debug mode on and run the command again. the output is as follows. [2020-06-13 21:37:56 +0300] info [cpanel] ---debug_hooks--- [2020-06-13 21:37:56 +0300] info [cpanel] msg: Beginning execution of script hook. [2020-06-13 21:37:56 +0300] info [cpanel] context: Cpanel::Api2::SubDomain::delsubdomain [2020-06-13 21:37:56 +0300] info [cpanel] stage: pre [2020-06-13 21:37:56 +0300] info [cpanel] result: 0 [2020-06-13 21:37:56 +0300] info [cpanel] point: main [2020-06-13 21:37:56 +0300] info [cpanel] id: 7uPM9F9jwsiPRqpyJzlBepp1 [2020-06-13 21:37:56 +0300] info [cpanel] hook: /usr/local/prospamfilter/bin/hook.php [2020-06-13 21:37:56 +0300] info [cpanel] escalateprivs: 1 [2020-06-13 21:37:56 +0300] info [cpanel] weight: 100 [2020-06-13 21:37:56 +0300] info [cpanel] HOOK INFO: hook /usr/local/prospamfilter/bin/hook.php did not output any data [2020-06-13 21:37:56 +0300] info [cpanel] ---debug_hooks--- [2020-06-13 21:37:56 +0300] info [cpanel] msg: Finished execution of script hook. [2020-06-13 21:37:56 +0300] info [cpanel] context: Cpanel::Api2::SubDomain::delsubdomain [2020-06-13 21:37:56 +0300] info [cpanel] stage: pre [2020-06-13 21:37:56 +0300] info [cpanel] result: 1 [2020-06-13 21:37:56 +0300] info [cpanel] point: main [2020-06-13 21:37:56 +0300] info [cpanel] id: 7uPM9F9jwsiPRqpyJzlBepp1 [2020-06-13 21:37:56 +0300] info [cpanel] hook: /usr/local/prospamfilter/bin/hook.php [2020-06-13 21:37:56 +0300] info [cpanel] escalateprivs: 1 [2020-06-13 21:37:56 +0300] info [cpanel] weight: 100 [2020-06-13 21:37:57 +0300] warn [cpanel] Encountered error in SubDomain::delsubdomain: (XID 943zrp) Unsupported 'perm' option, please use 'octal_perms' instead. at /usr/local/cpanel/Cpanel/FileUtils/Chown.pm line 21. at /usr/local/cpanel/Cpanel/EventHandler.pm line 47. Cpanel::EventHandler::_event(2, "post", "SubDomain", "delsubdomain", HASH(0x28b0a10), ARRAY(0x2af3758)) called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 179 Cpanel::Api2::Exec::api2_exec("SubDomain", "delsubdomain", HASH(0x28b6e38), HASH(0x28b0a10)) called at cpanel.pl line 1373 cpanel::cpanel::docpanelaction(HASH(0x28b6be0)) called at cpanel.pl line 4545 cpanel::cpanel::run_fast_json_mode() called at cpanel.pl line 926 cpanel::cpanel::script("cpanel::cpanel", "--json-fast-connect", "--stdin") called at cpanel.pl line 326 --- cpanelresult: apiversion: 2 data: - reason: "(XID 943zrp) Unsupported 'perm' option, please use 'octal_perms' instead. at /usr/local/cpanel/Cpanel/FileUtils/Chown.pm line 21.\n" result: 0 error: "(XID 943zrp) Unsupported 'perm' option, please use 'octal_perms' instead. at /usr/local/cpanel/Cpanel/FileUtils/Chown.pm line 21.\n" event: result: 1 func: delsubdomain module: SubDomain postevent: result: 1 preevent: result: 1
[2020-06-14 17:36:37 +0300] info [cpanel] The cacheid for the user "xxxexample_userxxx" was reset because it was in the future: Sun Jun 28 15:01:02 2020 [2020-06-14 17:36:38 +0300] info [cpwrapd] rebuild_files: working on domain (cpaneltestaddon.xxxexample-userxxxm.net) [2020-06-14 17:36:38 +0300] info [cpwrapd] php-fpm: rebuild_files: restart fpm services for Apache [2020-06-14 17:36:38 +0300] info [cpwrapd] php-fpm: fpm services restarted [2020-06-14 17:36:38 +0300] info [cpwrapd] Rebuilding vhosts in apache conf [2020-06-14 17:36:39 +0300] warn [cpanel] Encountered error in SubDomain::delsubdomain: (XID 6x79rv) Unsupported 'perm' option, please use 'octal_perms' instead. at /usr/local/cpanel/Cpanel/FileUtils/Chown.pm line 21. at /usr/local/cpanel/Cpanel/EventHandler.pm line 47. Cpanel::EventHandler::_event(2, "post", "SubDomain", "delsubdomain", HASH(0x224fb30), ARRAY(0x26ff6b8)) called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 179 Cpanel::Api2::Exec::api2_exec("SubDomain", "delsubdomain", HASH(0x131e610), HASH(0x224fb30)) called at /usr/local/cpanel/Cpanel/Template/Plugin/Api2.pm line 62 eval {...} called at /usr/local/cpanel/Cpanel/Template/Plugin/Api2.pm line 62 Cpanel::Template::Plugin::Api2::_api2_exec("SubDomain", "delsubdomain", HASH(0x224fb30)) called at (eval 4) line 1 eval {...} called at (eval 4) line 1 eval {...} called at (eval 4) line 1 Cpanel::Template::Shared::__ANON__(Template::Context=HASH(0x223c9a0)) called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 162 eval {...} called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Document.pm line 160 Template::Document::process(Template::Document=HASH(0x224f950), Template::Context=HASH(0x223c9a0)) called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 352 eval {...} called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Context.pm line 322 Template::Context::process(Template::Context=HASH(0x223c9a0), Template::Document=HASH(0x224f950)) called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 94 eval {...} called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template/Service.pm line 91 Template::Service::process(Template::Service=HASH(0x223c580), "/usr/local/cpanel/base/frontend/paper_lantern/subdomain/dodel"..., HASH(0x1263c20)) called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 66 Template::process(Template=HASH(0x223c1d8), "/usr/local/cpanel/base/frontend/paper_lantern/subdomain/dodel"..., HASH(0x1263c20), SCALAR(0x1311110)) called at /usr/local/cpanel/Cpanel/Template.pm line 483 Cpanel::Template::process_template("cpanel", HASH(0x1263c20), HASH(0x1326f50)) called at cpanel.pl line 1107 cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/subdomain/dodel"..., 1) called at cpanel.pl line 4606 cpanel::cpanel::run_standard_mode() called at cpanel.pl line 930 cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/subdomain/dodeldomain.html.tt") called at cpanel.pl line 326 [2020-06-14 17:36:39 +0300] info [cpanel] The cacheid for the user "xxxexample_userxxx" was reset because it was in the future: Sun Jun 28 15:02:57 2020 [2020-06-14 17:36:39 +0300]: "/usr/local/cpanel/scripts/restartsrv_apache_php_fpm --graceful" called by (1294218 - queueprocd - process - restartsrv)
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cPanelLauren

June 29, 2020 23:54
Hello, Thanks for that, can you tell me what this is? [2020-06-13 21:37:56 +0300] info [cpanel] hook: /usr/local/prospamfilter/bin/hook.php
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captainrau

June 30, 2020 14:11
Hello, Thanks for that, can you tell me what this is? [2020-06-13 21:37:56 +0300] info [cpanel] hook: /usr/local/prospamfilter/bin/hook.php

Spamexpert plugin. When I remove the plug-in and check it again, the error still continues.
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cPanelLauren

June 30, 2020 15:48
In that case I am at a loss, I don't know what is causing that error - besides having incorrect perms on a file it's attempting to remove or some interference from a plugin but if those are fine I believe this would need to get investigated further by our analysts. Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!
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