Having a difficult time giving out admin priv

ZEM

• June 25, 2020 21:54

I've had a friend build a portion of a server I am hosting and has mostly gone missing due to work reasons. However, I have another dev wanting to take his place and I can't give him the same administrative privileges. I've read a bunch of stuff and had a few people look into it, but everyone's given up. I am at a standstill until I am able to give someone proper admin privs, and I don't want to bug my friend further. I've given ftp and it appears I've given all the same accesses as the original dev.

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  cPanelLauren

  • June 26, 2020 23:08

  What access had you given the other dev previously? How did he access the server? What could the prior guy do that the current person cannot?

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  ZEM

  • June 26, 2020 23:54

  I gave the other dev access to mysql, ftp. I've put the path file to public_html. Essentially, none of the other devs can even access the website itself. I've tried making a sub account test user and I can't even access the website. I seen you guys offer a service that you guys offer customer support for payment. I think I might be interested in that. I have a lot of people waiting on me to solve this. Edit: No sub users can sign in.

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  cPanelLauren

  • June 29, 2020 22:50

  We offer free technical support for the cPanel/WHM product to everyone who has a cPanel license. You can purchase priority support as well for faster service.

  I gave the other dev access to mysql, ftp. I've put the path file to public_html. Essentially, none of the other devs can even access the website itself

  
  Is the document root for the site itself in public_html? If you create yourself a user and allow it access to /home/$user/ are you then able to access the site?

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  ZEM

  • June 30, 2020 14:57

  Ok, the issue has been resolved. My host told me I can't make new cpanel accounts and assumed I was talking about game panel accounts.

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