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The WHM update process failed

hostnuv
Regards, In general, the server update has always been normal, I had not noticed this error, until I reviewed in detail. I took this post as a reference, but in my case I handle csf and try all the commands that are explained, you can download the file /etc/cpanel/TIERS.json but this one has another format to which it is downloaded. Try this command /scripts/upcp --force I also tried to temporarily disable csf (v14.04) I hope updating whm will fix MariaDB problem :( Question, by using Cloudlinux 7.8, the server can't have the latest version of Cpanel? I appreciate in advance all the help you can give me to solve this.

Comments

6 comments

Date Votes
  • cPanelLauren
    Hello, Can you provide the output of the following when you run them manually? cat /etc/cpupdate.conf
    /scripts/check_cpanel_rpms --fix
    /scripts/autorepair autorepair
    /scripts/manage_greylisting --init --update_common_mail_providers
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  • hostnuv
    Hello, Can you provide the output of the following when you run them manually? cat /etc/cpupdate.conf
    root@ [~]# cat /etc/cpupdate.conf CPANEL=release RPMUP=daily SARULESUP=daily STAGING_DIR=/usr/local/cpanel UPDATES=daily /scripts/check_cpanel_rpms --fix
    [2020-07-27 13:19:27 -0600] [2020-07-27 13:19:27 -0600] Problems were detected with cPanel-provided files which are RPM controlled. [2020-07-27 13:19:27 -0600] If you did not make these changes intentionally, you can correct them by running: [2020-07-27 13:19:27 -0600] [2020-07-27 13:19:27 -0600] > /usr/local/cpanel/scripts/check_cpanel_rpms --fix [2020-07-27 13:19:27 -0600] The following RPMs are missing from your system: [2020-07-27 13:19:27 -0600] cpanel-clamav-0.101.2-1.cp1180 [2020-07-27 13:19:27 -0600] cpanel-clamav-virusdefs-0.101.2-1.cp1180 [2020-07-27 13:19:27 -0600] cpanel-perl-528-File-Scan-ClamAV-1.95-1.cp1178 [2020-07-27 13:19:36 -0600] Removing 0 broken rpms: [2020-07-27 13:19:36 -0600] rpm: no packages given for erase [2020-07-27 13:19:36 -0600] Downloading '. [2020-07-27 13:19:36 -0600] W exit level [die] [pid=225081] (Failed to download URL ' [2020-07-27 13:19:36 -0600] ***** DIE: Failed to download URL ''.) Cpanel::HttpRequest /usr/local/cpanel/Cpanel/HttpRequest.pm 1162 at /usr/local/cpanel/Cpanel/Update/Logger.pm line 151. [2020-07-27 13:19:36 -0600] Downloading '. [2020-07-27 13:19:36 -0600] W exit level [die] [pid=225081] (Failed to download URL ''. exit level [die] [pid=225489] (Failed to download URL '
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  • cPanelLauren
    Because of the errors in running those manually can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!
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  • hostnuv
    Thanks for the quick reply. As you indicated I have created the ticket 93534828. Regards,
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  • cPanelLauren
    Hello, And it looks like they were able to resolve the issue already too! It looks as though you were using an IP address associated with an unofficial mirror which may have custom configurations or be missing updates.
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  • hostnuv
    Hello, Yes, the problem has been solved, many thanks to the Cpanel team, just to detail the solution, I add the comment of the technician who was assigned the ticket: Customize Your Installation | cPanel & WHM Documentation (super importante la referencia - super important the technical reference) *------------------- The problem came down to the IP that the updates were trying to use, which was 999.00.00.99(no real ip). Looking into this deeper, this IP is not a cPanel IP address used for updates, but an IP for cpanel-mirror.serverprovider.com (no real provider) HTTPUPDATE=999.00.00.99 (no real ip) *------------------- The server was trying to upgrade from a custom installation by the server provider. The original file was renamed to cpsources.conf.bak and voila, problem solved :)
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