update cpanel error

piticu81

• July 25, 2020 11:55

Log opened from /usr/local/cpanel/scripts/updatenow (26723) at Sat Jul 25 19:53:57 2020 [2020-07-25 19:53:57 +0300] Running version '11.89.9999.76' of updatenow. [2020-07-25 19:53:57 +0300] Detected version '11.89.9999.76' from version file. [2020-07-25 19:54:05 +0300] Target version set to '11.88.0.13' [2020-07-25 19:54:05 +0300] E Blocker found: A major version downgrade from 11.89.9999.76 to 11.88.0.13 is not allowed. [2020-07-25 19:54:05 +0300] E The install encountered a fatal error: A major version downgrade from 11.89.9999.76 to 11.88.0.13 is not allowed. => Log closed Sat Jul 25 19:54:05 2020 [2020-07-25 19:54:05 +0300] 17% complete [2020-07-25 19:54:05 +0300] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1595696036.log` failed, exited with code 5 (signal = 0) => Log closed Sat Jul 25 19:54:05 2020 => Log closed Sat Jul 25 19:54:05 2020

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  piticu81

  • July 25, 2020 16:58

  # /usr/local/cpanel/cpkeyclt /usr/local/cpanel/cpkeyclt: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int/auto/Socket/Socket.so: cannot open shared object file: No such file or directory

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  cPanelLauren

  • July 27, 2020 19:43

  Based on this output: [2020-07-25 19:54:05 +0300] E Blocker found: A major version downgrade from 11.89.9999.76 to 11.88.0.13 is not allowed.
  You're attempting to downgrade which is not supported. As for the other error with cpkeyclt i'd suggest you open a ticket with us so that we can investigate the error further. If you do open a ticket please update here with the ticket ID so that we can following up with outcome.

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