Recreate account

Roed

• July 29, 2020 03:07

Hi, I had some trouble with a new email account and I then decided to start all over and deleted the account to start from scratch. Now when I want to create this again I get this error even though I just deleted the whole account: Error: The system failed to create the user: A record of the type "sub" named "dennis" at the domain already exists. Not sure what this "sub" is but I have looked around and cannot find any records matching this. Any input is greatly appreciated. Thanks.

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  cPanelLauren

  • July 29, 2020 19:24

  Hello, There is an open case on this behavior and a workaround as noted here: The workaround is as follows: [QUOTE] 1. Open cPanel >> User Manager. 2. Delete the email user that you previously removed and are attempting to create again. 3. Browse to cPanel >> Email Accounts and create the email account.
  Looking at the internal case it looks like the issue is resolved in v90 of cPanel & WHM which is currently in the EDGE Tier

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  Roed

  • July 29, 2020 19:51

  Thank you very much. Yes that did solve the issue.

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