New problem with forwarders leaving mail copy in catchall

akoss_web

• August 01, 2020 11:17

Hello, Until this week forwarders were working correctly, but suddenly I have this problem. My host was no help trying to resolve the issue. I will try and explain my situation:

• catchall@myDomain.com and realAccouunt@myDomain.com are BOTH real accounts
• nonAccountMail@myDomain.com does NOT have an account
• Default mail is set up to forward to catchall@myDomain.com
• Forwarder is set to forward email from nonAccountMail@myDomain.com to realAccouunt@myDomain.com
• There is only ONE forwarder configured for nonAccountMail@myDomain.com
• I don't have any rules or filters in place - also tested with my mail client turned off and using ONLY webmail

I send mail to nonAccountmail@myDomain.com and the forwarder works and drops the mail into realAccouunt@myDomain.com and I can collect from that account via popmail, but there is also a second copy of the same email in catchall@myDomain.com I hope all of that makes sense, anyone else experiencing this issue? Thanks!

• 

  cPanelLauren

  • August 03, 2020 22:58

  Hello, I tested this by doing the following:

  • cPanel>>Email>>Default Address -> Forward to testuser@mydomain.tld
  • cPanel>>Email>>Forwarders -> Create a forwarder for a non-existent account doesnotexist@mydomain.tld -> exists@mydomain.tld
  • I then sent a mail from a remote domain to doesnotexist@mydomain.tld
  • I received the mail sent to doesnotexist@mydomain.tld in the inbox of exists@mydomain.tld but I did not receive it to testuser@mydomain.tld

  There must be more occurring here, such as separate rule or forwarder

  0
• 

  akoss_web

  • August 03, 2020 23:18

  So based one your testing its not cPanel change that caused it, something is broken in my mail server and my webhost are not interested in fixing it. :mad: Rules or Forwarders wouldn't affect webmail, right?

  0
• 

  cPanelLauren

  • August 07, 2020 02:06

  Rules or Forwarders wouldn't affect webmail, right?

  
  I'm not sure what you mean they wouldn't affect webmail. They're separate parts of mail services, webmail is just the interface you use to see the mail. I can't be certain what's going on without more information. If your provider could give you a mail transaction from the exim logs where this happens it would be helpful in troubleshooting.

  0
• 

  akoss_web

  • August 07, 2020 18:24

  I'm not sure what you mean they wouldn't affect webmail.

  
  My point here is that if I'm only using webmail, it wouldnt be an issue with rules - unless I'm mistaken, these are client side like outlook etc?

  I can't be certain what's going on without more information. If your provider could give you a mail transaction from the exim logs where this happens it would be helpful in troubleshooting.

  
  I think I'm out of luck, they said "the server is up, there is nothing more we can do" I guess I just have to live with it for now :(

  0
• 

  akoss_web

  • October 19, 2020 21:17

  The good news is the problem magically got better somewhere around October 14th. Everything is good in the world once more! :D

  0

Please sign in to leave a comment.