A fatal error or timeout occurred - unrecognised host

fortiswick

• August 17, 2020 05:14

When I go to Install and Manage SSL for your site (HTTPS) And click the link I get. "A fatal error or timeout occurred while processing this directive". Show gives me Template::Exception: [TYPE]=[undef] [INFO]=[SSL::installed_hosts(HASH(0x1b9cf58)) failed: Unrecognized vhost: "yourname.domain.com" at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm line 391. ] [TEXT]=[] at cpanel.pl line 1121. cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 4489 cpanel::cpanel::run_standard_mode() called at cpanel.pl line 925 cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 323 The website "yourname.domain.com" has been uninstalled, as far as I know, all its files have been deleted. I am on a windows machine using Putty for SSH but I am a novice at coding and do not know how to look for and delete any rogue code which may be causing this. I've read threads on similar errors but can't find a fix I understand. I probably need a walkthrough:) Any help would be welcome as until I fix this I can't update any SSL certs (which I do manually)

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  cPanelLauren

  • August 18, 2020 17:48

  Hello, Interesting, what is the output of the following when run via SSH: /scripts/expunge_expired_certificates_from_sslstorage
/scripts/rebuildinstalledssldb
  

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  fortiswick

  • August 18, 2020 19:10

  [~]$ /scripts/expunge_expired_certificates_from_sslstorage: I Entered this and nothing,s happened, left it for a while and nothing,s appeared on the screen, no data, nothing Do I need to put something else in front of this command?

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  fortiswick

  • August 19, 2020 06:25

  Afetr the first line i enterd /scripts/rebuildinstalledssldb and get [~]$ /scripts/rebuildinstalledssldb -bash: /scripts/rebuildinstalledssldb: No such file or directory

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  cPanelLauren

  • August 19, 2020 19:20

  Hi @fortiswick It looks like you may not have root access to the server in that case? If you don't you would need to contact your provider for further assistance.

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  fortiswick

  • August 20, 2020 07:01

  I have shared hosting with go, daddy, so no root access. Is this something which would need to be sorted by Godaddy or by Cpanel? I don't want to spend hours on the phone with go daddy only to have them refer me to Cpanel Which one should I raise a support ticket with?

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  fortiswick

  • August 21, 2020 08:19

  OK. raised a ticket with Godaddy, no info yet but if they fix it and give me the details I will post it here.

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  fortiswick

  • August 23, 2020 17:53

  OK Fixed, but no info from Godaddy as to what the issue was or how they fixed it.

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