Domain name being appended to MX and CNAME records, email blocked

jamiecrain

• August 18, 2020 19:42

Hi, I have recently migrated my website to a new host. Since migrating, inbound email through MS Office 365 is failing despite updating the Domain Zone settings in cpanel. 365 is reporting an error with MX and CNAME records. According to 365, the domain name seems to be appended to the end of the value, even though it hasn't in cpanel. e.g., from the MX 365 health check: Expected value: exampledomain-com-au01b.mail.protection.outlook.com Actual value: exampledomain-com-au01b.mail.protection.outlook.com.exampledomain.com.au and for CNAME: Expected value: autodiscover.outlook.com Actual value: autodiscover.outlook.com.exampledomain.com.au I believe this is the same issue as reported

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  jamiecrain

  • August 19, 2020 01:25

  Solved. Host provider found error at their end! :)

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  cPanelLauren

  • August 19, 2020 19:54

  Glad to hear that you were able to get this resolved and thank you for updating the thread here!

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