Problem receiving Emails

aquaboy26

• August 18, 2020 21:38

Hi all, I have encountered this problem with receiving emails since yesterday. I have tried to use my own gmail to send to all the email accounts associated with the domain and the response error appeared as listed below: The response was: DNS Error: 24388866 DNS type 'mx' lookup of domain.my responded with code NXDOMAIN Domain name not found: domain.my Stay tuned. Thanking in advance for the valuable support

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  ZenHostingTravis

  • August 20, 2020 06:23

  Hi @aquaboy26, Have you set up MX records for the domain? It's unclear whether you are using GSuite or not. If you are,

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  cPanelLauren

  • August 20, 2020 17:33

  Sounds like you aren't using gsuite so that link may not be helpful, just that you used your gmail account to send to your email account correct? I would second the suggestion to check your DNS records and ensure that you've configured your domain's DNS properly. You can check your MX record using a site like DNS Checker - DNS Propagation Check & DNS Lookup

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