Could not determine the nameserver IP

Perry Toone

• August 19, 2020 11:41

I have a client who has recently registered a domain and trying to host in cPanel. They are getting the below error: (XID 6kejt3) Could not determine the nameserver IP addresses for "domain.ca". Please make sure that the domain is registered with a valid domain registrar. The domain is registered. Any ideas?

• 

  cPanelLauren

  • August 21, 2020 14:15

  Was the domain pointed to your server at this point? If the client had just purchased it and not pointed it to the server it may not have been able to be added due to this. You may also want to check the server's DNS resolution and make sure the nameservers at /etc/resolv.conf are correct - in a lot of cases people use google's nameservers or CloudFlares here: 8.8.8.8 8.8.4.4
  or 1.1.1.1 1.0.0.1
  

  0
• 

  techguruitsolutions

  • October 23, 2021 14:57

  Dear team, We have done the same but still, it's not working please check the following error and let me know what is the solutions. Domain: www.tgis.in (XID 9hz8g7) This domain points to an IP address that does not use the DNS servers associated with this server. Transfer the domain to this server"s nameservers at the domain"s registrar or update your system to recognize the current DNS servers. To do this, use WHM"s Configure Remote Service IPs interface.

  0
• 

  cPanelAnthony

  • October 24, 2021 15:53

  Hello! To confirm, does your domain's A record point to an IP address that exists on your cPanel server? Could you review the following article and let me know if it helps?

  0

Please sign in to leave a comment.