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AutoSSL Error DNS does not mange

nixon7606
Im running into issues trying to issue SSL via autoSSL for two Domains. The Cpanel is the authoritative Nameserver for the domain. The nameserver is resolving the domain if I run a dig command I also get the same response if I dig @8.8.8.8 for the domain. The records are there and answering any help or further troubleshooting would be appreciated. I have replaced the actual domain with "thatdomain" Log for the AutoSSL run for "rmbit": Tuesday, September 1, 2020 4:49:29 PM GMT-0600 (cPanel (powered by Sectigo)) 4:49:29 PM AutoSSL"s configured provider is "cPanel (powered by Sectigo)". This AutoSSL provider does not poll for certificate availability immediately after a certificate request submission. Instead, it submits certificate requests then periodically polls the cPanel Store for each requested certificate and installs it after a successful retrieval. The system will record all requests, retrievals, and installations for the current AutoSSL run in this log. Analyzing "rmbit""s domains " 4:49:29 PM Analyzing "thatdomain.com" " 4:49:29 PM ERROR TLS Status: Defective Certificate expiry: 9/1/21, 8:49 PM UTC (364.92 days from now) ERROR Defect: OPENSSL_VERIFY: The certificate chain failed OpenSSL"s verification (0:18:DEPTH_ZERO_SELF_SIGNED_CERT). 4:49:29 PM Attempting to ensure the existence of necessary CAA records " 4:49:29 PM No CAA records were created. 4:49:29 PM Verifying 8 domains" DNS management " Verifying "cPanel (powered by Sectigo)""s authorization on 8 domains via DNS CAA records " 4:49:46 PM WARN DNS query error (webdisk.thatdomain.com/NS): SERVFAIL (2) WARN DNS query error (cpcontacts.thatdomain.com/NS): SERVFAIL (2) WARN DNS query error (mail.thatdomain.com/NS): SERVFAIL (2) WARN DNS query error (thatdomain.com/CAA): SERVFAIL (2) 4:49:46 PM CA authorized: "thatdomain.com" 4:49:46 PM WARN DNS query error (thatdomain.com/NS): SERVFAIL (2) 4:49:46 PM ERROR DNS does not manage "thatdomain.com". ERROR DNS does not manage "mail.thatdomain.com". ERROR DNS does not manage "webdisk.thatdomain.com". ERROR DNS does not manage "cpcontacts.thatdomain.com". 4:49:46 PM WARN DNS query error (webmail.thatdomain.com/NS): SERVFAIL (2) 4:49:46 PM ERROR DNS does not manage "webmail.thatdomain.com". 4:49:46 PM WARN DNS query error (www.thatdomain.com". 4:49:46 PM WARN DNS query error (cpcalendars.thatdomain.com/NS): SERVFAIL (2) 4:49:46 PM ERROR DNS does not manage "cpcalendars.thatdomain.com". 4:49:46 PM WARN DNS query error (www.thatdomain.com" 4:49:46 PM WARN DNS query error (webmail.thatdomain.com/CAA): SERVFAIL (2) 4:49:46 PM CA authorized: "webmail.thatdomain.com" 4:49:46 PM WARN DNS query error (cpanel.thatdomain.com/CAA): SERVFAIL (2) 4:49:46 PM CA authorized: "cpanel.thatdomain.com" 4:49:46 PM WARN DNS query error (cpcontacts.thatdomain.com/CAA): SERVFAIL (2) 4:49:46 PM CA authorized: "cpcontacts.thatdomain.com" 4:49:46 PM WARN DNS query error (webdisk.thatdomain.com/CAA): SERVFAIL (2) 4:49:46 PM CA authorized: "webdisk.thatdomain.com" 4:49:46 PM WARN DNS query error (cpcalendars.thatdomain.com/CAA): SERVFAIL (2) 4:49:46 PM CA authorized: "cpcalendars.thatdomain.com" 4:49:47 PM WARN DNS query error (cpanel.thatdomain.com/NS): SERVFAIL (2) 4:49:47 PM ERROR DNS does not manage "cpanel.thatdomain.com". DNS does not manage any of this user"s 8 domains. 4:49:59 PM WARN DNS query error (mail.thatdomain.com/CAA): SERVFAIL (2) 4:49:59 PM CA authorized: "mail.thatdomain.com" "cPanel (powered by Sectigo)" is authorized to issue certificates for 8 of this user"s 8 domains. 4:49:59 PM AutoSSL cannot increase "rmbit""s SSL coverage.

Comments

4 comments

Date Votes
  • cPanelLauren
    Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!
    0
  • nixon7606
    Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved. Thanks!

    Your Support Ticket ID is: 93660006
    0
  • nixon7606
    Issue was a NAT issue. Cpanel is behind a pfsense. In System menu, go to advanced, and to Firewall/NAT tab. Check "Enable automatic outbound NAT for Reflection". Here's more info:
    0
  • cPanelLauren
    Glad to see they were able to help you get that worked out and thanks for updating the thread here!
    0

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