You do not have the feature “filerestoration”.

Optimizr

• September 03, 2020 01:05

Hello, I have configured daily and weekly incremental backup but when I tried to restore the directory, I got the message (You do not have the feature "filerestoration".) I think it is because of my backup location which is at /mnt/home2/backup
but as you can see in screenshot where I blurred, the system is searching the backup directly under /mnt/username
instead of /mnt/home2/backup/username
. What am I doing wrong?

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  ZenHostingTravis

  • September 03, 2020 08:58

  Hi @Optimizr, Just checking it is enabled in the Features package assigned to the account and Edit Reseller Nameservers and Privileges, if it is a reseller account?

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  Optimizr

  • September 03, 2020 09:16

  Hi @Optimizr, Just checking it is enabled in the Features package assigned to the account and Edit Reseller Nameservers and Privileges, if it is a reseller account?

  
  I am sorry, it is not a reseller account and I have logged in as root.

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  andrew.n

  • September 03, 2020 11:02

  As @ZenHostingTravis suggested you should make sure this is ticked in the features. You can do so from WHM under Feature Manager if I recall correctly.

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  Optimizr

  • September 03, 2020 15:33

  Thank you @ZenHostingTravis and @andrew.n. I disabled it in the default feature list instead of creating new list. Now, everything's ok!

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  andrew.n

  • September 03, 2020 15:46

  Glad its working fine now :)

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  Optimizr

  • September 03, 2020 16:02

  Ahh, sorry! It is still not ok. If I disable the "file and directory restoration" for cPanel user, it would disabled in WHM for that user too. Same behaviour even with the custom feature list. Why would cPanel do that? Or am I doing something wrong?

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  cPanelLauren

  • September 04, 2020 21:31

  Because this is done per account and the account you're viewing using doesn't have the feature enabled for it. For example my account has the feature enabled: When i go to File and Directory Restoration I see: When I disable that feature for the account I see: This is due to the fact that when you enable this feature it gives the user file and directory restoration permissions, without that when you attempt to restore through the WHM interface, when it has to restore as the user is not privileged to do so.

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  Optimizr

  • September 05, 2020 06:45

  So, for now, If I have to restore a folder; I have temporarily enable "File and Directory Restoration" for that user and then start the restoration. After the restoration is completed I have disable that feature for the user again since I don't want them to play around and messed up with it. Which is wired WHM should have the authority to override but as you said when I comes to files and directories permissions against security, it is acceptable. Thank you!

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