exim-26 and imap DOWN

Angel Castro

• September 08, 2020 09:30

Hi. Today morning I noticed that exim-26 and imap services are downs. I restarted these services but didnt fix the errors, it still appears down. How can i fix it? Thanks in advance.

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  andrew.n

  • September 08, 2020 14:47

  Are the services indeed running? Try to start them manual like service exam restart and see the error message there.

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  Angel Castro

  • September 08, 2020 16:09

  I ran the commands: service exim restart service dovecot restart these finished successful I checked the sevices status and shows: is running...

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  andrew.n

  • September 08, 2020 16:13

  So where do you see its down? Are you able to telnet into port 26?

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  Angel Castro

  • September 08, 2020 18:59

  I found the problem. What happened was that at morning, a cron job was executed, this cron owned cpanel, this cron created a file called checksrv.suspend, which disabled the service monitor y left all services without updating in WHM > Server status > Service Status I ran the following command:

  • First I restarted thailwatchd /scripts/restartsrv_thailwatchd
    
  • I checked the log tail -f /var/log/chkservd.log
    In that log I saw a file named chkservd.suspend, this is a response: [2020-09-08 11:41:02 -0500] Chkservd is currently suspended (/var/run/chkservd.suspend exists), waiting 100 seconds
  • I removed the file chkservd.suspend rm -f /var/run/chkservd.suspend
    
  • At last restart again thailwatchd /scripts/restartsrv_thailwatchd
    

  After runing the commands, all services in WHM > Server status > Service Status, showed UP

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  cPanelLauren

  • September 09, 2020 13:24

  Glad to see you were able to resolve the issue. For reference though the command is: /scripts/restartsrv_tailwatchd
  

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