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emails not sent

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9 comments

  • cPanelLauren
    Hello, The error message you're receiving is a result of the provider being on outlooks blocklist. This is something they're going to need to resolve. As far as emails being received to the old provider, the only way this would happen is if you'd not changed your mx record
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  • MustaphaG
    im sorry for disturbing i just couldnt find how to solve the issue with the blocklist. i mean what to do?
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  • kernow
    First address the problem of who/what is sending the spam. The issue can then hopefully be resolved by asking for the IP(s) sending the email to be removed from Microsoft's outlook/hotmail blacklist. You, or whoever is the admin for the mail server can do this by filling out the form located here:
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  • cPanelLauren
    You have to talk to your provider. You can't remove their IP from the blocklist. This isn't something you can change.
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  • supaginamx
    Hi everybody! I have a CPanel service with hosting in GoDaddy. I have several clients or Domain Names in my service. Since 2 days ago, some clients reports and I confirmed this issue with my own accounts, that emails sent to hotmail.com accounts, these e-mails never arrived to the destiny. Only destiny any hotmail.com account. I have tested sending e-mails from WEBMAIL with the same result. Somebody has the same problem? I have contacted with Godaddy support and they says that all in Godaddy is OK. The problem is with CPanel. Before, always used my own domain e-mail to interchange data and files between computers and devices thru hotmail.com account without problems. "is this problem of Hotmail? thank you in advance
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  • Handssler Lopez
    Hi everybody! I have a CPanel service with hosting in GoDaddy. I have several clients or Domain Names in my service. Since 2 days ago, some clients reports and I confirmed this issue with my own accounts, that emails sent to hotmail.com accounts, these e-mails never arrived to the destiny. Only destiny any hotmail.com account. I have tested sending e-mails from WEBMAIL with the same result. Somebody has the same problem? I have contacted with Godaddy support and they says that all in Godaddy is OK. The problem is with CPanel. Before, always used my own domain e-mail to interchange data and files between computers and devices thru hotmail.com account without problems. "is this problem of Hotmail? thank you in advance

    If the emails are not being received in Hotmail and GoDaddy indicates that it is a cPanel error, please request the error log that verifies that the error is from cPanel and not the IP assigned to your account since it is very likely that this IP is blacklisted by hotmail which causes this error sending to hotmail.com, live.com, outlook.com I hope I have helped you...
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  • jocuervomo
    Hola, tengo el mismo problema mis correos desde cpanel contratado hosting con godaddy, ellos dicen que se debe a que los correos de cpanel son inseguros y que no brindan soporte sobre este servicio, que para solucionar el problema se debe contratar un servicio de correo estilo office 365 el cual cobran mensualmente por direcci"n de correo. Ser" que si contrato un hosting con otra empresa y migro mis dominios tendr" el mismo problema? qu" me aconsejan?, como me puede ayudar Cpanel para solucionar este problema? No s" tal vez si existiera una forma de que mis dominios dejaran de estar en lista negra. Gracias
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  • Handssler Lopez
    Hola, tengo el mismo problema mis correos desde cpanel contratado hosting con godaddy, ellos dicen que se debe a que los correos de cpanel son inseguros y que no brindan soporte sobre este servicio, que para solucionar el problema se debe contratar un servicio de correo estilo office 365 el cual cobran mensualmente por direcci"n de correo. Ser" que si contrato un hosting con otra empresa y migro mis dominios tendr" el mismo problema? qu" me aconsejan?, como me puede ayudar Cpanel para solucionar este problema? No s" tal vez si existiera una forma de que mis dominios dejaran de estar en lista negra. Gracias

    Te comento, generalmente este tipo de error de bloqueo por parte de hotmail se debe a que sus servidores han detectado tu Ip como enviador de correo Spam, quizas no seas tu, es posible que haya sido alguien m"s quien ha enviado Spam hacia Hotmail y han bloqueado la Ip y por ello todos los que la comparten, puedes solucionar cambiando de Godaddy hacia otro proveedor solo verifica que sea un proveedor que pueda darte soporte real y no solo tonterias ilogicas como lo hace Godaddy. ** Nota. Godaddy te ha dado esa respuesta ya que ellos al parecer no quieren - Enviar solicitud de desbloqueo de ip a hotmail - Dar seguimiento para encontrar quien ha enviado correos spam o que cliente posiblemente este ocasionando este error de forma continua - al contratar servicio de office 365 el soporte vendra ahora de microsoft no de godaddy y estos significa menos trabajo para ellos.
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  • jocuervomo
    Muy cierto para ellos es solo vender y vender, no piensan en ayudar al cliente. Hay alguna forma que cpanel me ayude con los dominios que tengo problemas? Ayer migr" uno a un proveedor q se llama Hostgator y por lo menos los correos llegan a spam lo cual es mucho decir ya que estando en godaddy ni llegaban ... :)
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