REVERSE DNS (PTR) Problem Exist

MisterMartu

• October 10, 2020 11:46

Hello! I have a problem with the reverse dns (ptr). "The system uses an alternate HELO of "vps hostname" when sending mail from the "sending domain" domain. " "There is no reverse DNS configured for the IP address (xxx.xxx.xxx.xxx) that the system uses to send this domain"s outgoing email." How do I fix this? (I've sensored the domains and IPs) Thanks in advance!

• 

  andrew.n

  • October 10, 2020 17:01

  rDNS (PTR) record can be set by your hosting provider. You should open a ticket with them about this.

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  MisterMartu

  • October 10, 2020 17:10

  rDNS (PTR) record can be set by your hosting provider. You should open a ticket with them about this.

  
  Oh, I found the setting at the hosting provider, but what should I type in the box here? xxx.xxx.xxx.xxx.in-addr.arpa., or vps hostname?

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  cPJeremy

  • October 10, 2020 19:24

  Hello! I would suggest simply entering the hostname of your VPS. Ideally, the PTR (rDNS) for your server's public IP should return the server's hostname. I hope this helps!

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