/cpanel /whm /webmail shows 404 error

Vs Nu

• October 11, 2020 22:48

Hello, In my server after doing an cP update domain.com/cpanel or /whm or /webmail was showing 404 error but the cPanel/whm/webmail working on port 2082 2086 and 95 or with hostname apache error log You are not authorized to run this command [Mon Oct 12 09:50:39.517733 2020] [cgid:error] [pid 30335:tid 47976056248064] [client 103.x.x.x:64694] End of script output before headers: whmredirect.cgi

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  hmaddy

  • October 12, 2020 06:30

  Hello, In my server after doing an cP update domain.com/cpanel or /whm or /webmail was showing 404 error but the cPanel/whm/webmail working on port 2082 2086 and 95 or with hostname apache error log You are not authorized to run this command [Mon Oct 12 09:50:39.517733 2020] [cgid:error] [pid 30335:tid 47976056248064] [client 103.x.x.x:64694] End of script output before headers: whmredirect.cgi

  
  will you please share the commands used and the error log.

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  Vs Nu

  • October 12, 2020 06:33

  will you please share the commands used and the error log.

  
  tail -f /usr/local/apache/logs/error_log

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  cPanelBrianK

  • October 12, 2020 11:48

  Hello @Vs Nu The reported error indicates that the redirect is failing inside the Apache service and not being successfully passed to our backend CGI script. Since only a premature end error is being returned, I cannot be certain of a resolution as there are a large number of potential causes for this error. Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.

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  Vs Nu

  • October 12, 2020 13:15

  Hello @Vs Nu The reported error indicates that the redirect is failing inside the Apache service and not being successfully passed to our backend CGI script. Since only a premature end error is being returned, I cannot be certain of a resolution as there are a large number of potential causes for this error. Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.

  
  I need to get my Sr to open ticket but he is in vacation,So if you could help me with commands i can send you logs the clients are irritated because of this,Please assist here or in PM @cPanelBrianK

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  cPanelBrianK

  • October 27, 2020 12:20

  This error indicates there is a failure caused by permissions or a resource allocation failure for the Apache service. To effectively review this, we would need to audit your server environment, Apache configuration, and related RPM packages. Due to this, it is not feasible to provide the numerous potential commands necessary to locate the source of this failure. If you are unable to submit a support request at this time, I would advise you to start by checking the ea-apache RPM packages for unexpected modifications. You can use the rpmverify command on the packages to check for changes and compare them to a working server to verify if these are expected. Since your local account data and settings will modify many configuration files, there is not a clear list I can provide. If you are using a virtual environment such as Virtuozzo that may reach memory allocation restrictions, I would advise checking with your hosting provider to verify if your instance is reaching its limits. Any memory restrictions including custom Rlimit settings can result in this error if the Apache service is not able to access the memory it needs. The following articles may be of assistance as well. How To Configure Apache's RLimits Directive Form WHM Interface?

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  Vs Nu

  • October 27, 2020 13:20

  This error indicates there is a failure caused by permissions or a resource allocation failure for the Apache service. To effectively review this, we would need to audit your server environment, Apache configuration, and related RPM packages. Due to this, it is not feasible to provide the numerous potential commands necessary to locate the source of this failure. If you are unable to submit a support request at this time, I would advise you to start by checking the ea-apache RPM packages for unexpected modifications. You can use the rpmverify command on the packages to check for changes and compare them to a working server to verify if these are expected. Since your local account data and settings will modify many configuration files, there is not a clear list I can provide. If you are using a virtual environment such as Virtuozzo that may reach memory allocation restrictions, I would advise checking with your hosting provider to verify if your instance is reaching its limits. Any memory restrictions including custom Rlimit settings can result in this error if the Apache service is not able to access the memory it needs. The following articles may be of assistance as well. How To Configure Apache's RLimits Directive Form WHM Interface?

  
  Thanks it got solved

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