backups don't send to windows server

anton333

• October 12, 2020 11:21

Hello I recently install a new Cpanel server, When i try to validate destination in "backup configuration" via WHM, I get the following error: Validation for transport "backup" failed: Could not upload test file: The process cannot access the file because it is being used by another process. the destination server is a windows server, I've configured several cpanel servers without any problem and sent backups but this one failed when i tried to get back manually via each cpanel account i got this error : The system failed to transport the backups via FTP because the connection timed out during communication with "x.x.x.x": at /usr/local/cpanel/Cpanel/API/Backup.pm line 125. Does anyone has any idea how can i fix that?

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  cPanelLauren

  • October 12, 2020 21:09

  Are the correct ports open on the windows server and can you reach the backup destination server from your server? The timeout indicates that there is potentially an issue with the connection.

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  anton333

  • October 13, 2020 12:41

  I fixed the problem, Issue was about firewall, I allowed the destination ip in firewall and everything works smoothly now.

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