View Reseller Usage table issue

PlotHost

• October 21, 2020 12:52

When I click the headers of the table in "View Reseller Usage and Manage Account Status" for a reseller, the rows are messed-up.

• 

  cPanelLauren

  • October 23, 2020 17:41

  That's odd, I'm not able to replicate this behavior, which version of cPanel & WHM are you using? I tested this in EDGE so it could be different.

  0
• 

  PlotHost

  • October 23, 2020 19:42

  I'm using 90.0.15.

  0
• 

  cPanelChris

  • October 24, 2020 05:37

  Hello @PlotHost , I am also unable to reproduce this behavior on 90.0.15. Could you try running the following command and let us know if it resolves the issue? /scripts/upcp.static --sync
  

  0
• 

  PlotHost

  • October 24, 2020 10:13

  Same behavior after running the command. Nevermind.

  0
• 

  cPanelChris

  • October 24, 2020 10:24

  Hello @PlotHost , I'm not sure what you meant by your last reply. Are you still experiencing the issue? If so, it may help to restart the WHM/cPanel service, just to ensure that it's using any files that may have been updated by the previous command. The following command will restart WHM/cPanel. [CODE=bash]/scripts/restartsrv_cpsrvd
  Additionally, it may help to restart the web browser and log out then log back in. That should clear up any browser cache or session issues that could be present.

  0
• 

  PlotHost

  • October 24, 2020 10:36

  >> Are you still experiencing the issue? Yes. I've restarted the cPanel service. Log out, log in. I tried on Chrome, Firefox and Edge. Same issue. As it's working ok for you, I suppose there is a cache somewhere on my server...

  0
• 

  cPanelChris

  • October 24, 2020 10:49

  Hello @PlotHost , Thank you for the update. There is still a possibility that something is off on the server or that reseller account. I would recommend opening a ticket so we can investigate this further. That can be done using the link in my signature, or from the following location in WHM. Home " Support " Create Support Ticket

  0
• 

  PlotHost

  • October 24, 2020 10:53

  I'll open a ticket. Thank you Chris.

  0
• 

  cPanelChris

  • October 24, 2020 11:08

  Hello @PlotHost , Thank you for the update. Hopefully, we can get to the bottom of it.

  0
• 

  PlotHost

  • October 28, 2020 05:06

  update: the issue was confirmed by cPanel support - case CPANEL-34661.

  0

Please sign in to leave a comment.