Transfer from older version of whm - RESOLVED

verdon

• October 21, 2020 13:37

Hi, I have to transfer a hundred or so accounts from two servers running WHM v86.0.29 to a new server running WHM v90.0.15. Is this not possible? An attempt with what should be correct information, using the Transfer tool on the newer server just results in a generic "Failed to connect error". If I attempt a different address in the transfer tool form (say an IP without SSL at it) I can get a different error that will allow me to proceed without ssl, but advises that the whm versions must match. If that is the case, is my only option to force install an older version on the new server, do the transfer, then update whm? Thanks for any input.

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  ffeingol

  • October 21, 2020 18:45

  The transfer tool needs to connect to the "old" server via SSH. Do you have any restrictions for the two servers to communicate over SSH? If, not, I'd suggest opening a support ticket with cPanel. V86.0.29 is the current LTS version, so it should be fully supported by cPanel.

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  kodeslogic

  • October 21, 2020 19:09

  @verdon Is any of your server is using a custom SSH port or default SSH port 22?

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  verdon

  • October 21, 2020 19:22

  @ffeingol, @kodeslogic Thanks for pointing me in the right direction. I use custom ssh ports on both servers and had not allowed the custom port outbound in the firewall in the new server. I haven't tried a transfer yet, but the tool connected and scanned the old server, so it looks positive so far.

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  cPanelLauren

  • October 23, 2020 17:46

  Glad to see the issue is resolved, please let us know if you run into any further issues or have any other concerns!

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