RPM not Updating

Rel82me

• June 07, 2021 23:21

Hi Friends, Looking for some guidance here.

The cPanel & WHM update process failed for the following reason:

The `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.2005682.67790209.1622436339.log` command failed and exited with the code "18" (signal = 0) Update log preview: [2021-06-07 21:04:59 -0400] Retrieving and staging /cpanelsync/11.96.0.9/paper_lantern/styled/glass/icons/file_manager.png.xz [2021-06-07 21:05:00 -0400] Retrieving and staging /cpanelsync/11.96.0.9/paper_lantern/_assets/master_glass/master_content.html.tt.xz => Log closed Mon Jun 7 21:05:08 2021 => Log closed Mon Jun 7 21:05:08 2021 => Log closed Mon Jun 7 21:05:08 2021 => Log closed Mon Jun 7 21:05:08 2021 => Log closed Mon Jun 7 21:05:09 2021 [2021-06-07 21:05:09 -0400] Sync child 2005954 exited cleanly. [2021-06-07 21:05:09 -0400] Sync child 2005953 exited cleanly. => Log closed Mon Jun 7 21:05:09 2021 => Log closed Mon Jun 7 21:05:09 2021 [2021-06-07 21:05:09 -0400] Sync child 2005956 exited cleanly. [2021-06-07 21:05:09 -0400] Sync child 2005952 exited cleanly. [2021-06-07 21:05:09 -0400] Sync child 2005955 exited cleanly. => Log closed Mon Jun 7 21:05:09 2021 [2021-06-07 21:05:09 -0400] Sync child 2005951 exited cleanly. [2021-06-07 21:05:09 -0400] Sync child 2005958 exited cleanly. [2021-06-07 21:05:09 -0400] Sync child 2005957 exited cleanly. [2021-06-07 21:05:09 -0400] All files Staged [2021-06-07 21:05:09 -0400] E Blocker found: Cannot upgrade to 11.96.0.9 until needed system RPMs are installed. [2021-06-07 21:05:09 -0400] Removing staged files and directories for binaries/linux-c8-x86_64, cpanel [2021-06-07 21:05:10 -0400] Removing staged files and directories for paper_lantern [2021-06-07 21:05:10 -0400] E The install encountered a fatal error: Cannot upgrade to 11.96.0.9 until needed system RPMs are installed. => Log closed Mon Jun 7 21:05:10 2021 [2021-06-07 21:05:10 -0400] 17% complete

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  hmaddy

  • June 08, 2021 10:30

  Try this. /usr/local/cpanel/scripts/check_cpanel_rpms --fix

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• 

  cPJustinD

  • June 08, 2021 16:12

  Hello Rel82me! I agree with anoopk350 in that /usr/local/cpanel/scripts/check_cpanel_rpms --fix
  may help resolve the issue. It also be worth running /usr/local/cpanel/scripts/find_and_fix_rpm_issues
  as well. I hope that this helps! If this does not resolve the issue, please let us know and provide any new errors you may be experiencing. We look forward to hearing back from you!

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• 

  Rel82me

  • June 08, 2021 20:15

  Hello Rel82me! I agree with anoopk350 in that /usr/local/cpanel/scripts/check_cpanel_rpms --fix
  may help resolve the issue. It also be worth running /usr/local/cpanel/scripts/find_and_fix_rpm_issues
  as well. I hope that this helps! If this does not resolve the issue, please let us know and provide any new errors you may be experiencing. We look forward to hearing back from you!

  
  This is the output: [root@host001 ~]# /usr/local/cpanel/scripts/find_and_fix_rpm_issues Checking that the RPM DB is OK... glibc-2.28-158.el8.x86_64 OK: RPM DB is responding to queries Testing if rpm_is_working RPM is installed package rpm_is_working is not installed Testing if it's possible to install a simple RPM Verifying... ######################################## Preparing... ######################################## Updating / installing... rpm_is_working-1.0-0 ######################################## [root@host001 ~]#

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  cPJustinD

  • June 08, 2021 20:19

  Alright, that output looks good. Could you also provide the output of /usr/local/cpanel/scripts/check_cpanel_rpms --fix
  ?

  0

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