email arrive at junk

AladdinJ

• June 08, 2021 05:47

Hello all my server emaill arrive to junk even I set up all dns correctly mail-tester problems: Any one could help me fix this ?

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  cPJustinD

  • June 08, 2021 16:54

  Hello AladdinJ! There are multiple steps you can take to improve email deliverability. We've published the following article that offers further guidance on getting your server's outbound email into the intended recipient's inbox:

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  HostNoc

  • June 09, 2021 07:10

  Hello Aladdinj, There are multiple ways to improve your email deliverability. make sure you have set the rdns. proper SPF and DKIM entries. and make sure that your IP is not blacklisted. Regards

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  AladdinJ

  • June 09, 2021 08:45

  Hello AladdinJ! There are multiple steps you can take to improve email deliverability. We've published the following article that offers further guidance on getting your server's outbound email into the intended recipient's inbox:

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  cPJustinD

  • June 09, 2021 15:08

  That's a good point. The shared user should be utilizing the server's main IP, which I wouldn't think would trigger that error. I think it would be best to open a support ticket so that our analysts can review the issue more thoroughly and determine what exactly is occurring. You can submit a support request using the "Submit a ticket" link in my signature below. Please be sure to link this thread when opening the ticket and provide the ticket number here so that we can track the issue appropriately. If possible, please post the resolution on this thread as it may help other community members with similar issues.

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