Skip to main content

installation error on centos 7

alexweb
Hello, I am trying to install cpanel on new server with centos 7 After long time of installation process, I got this error : "The installation process was unable to synchronize cPanel & WHM" This is the last few lines before error :

Comments

12 comments

Date Votes
  • cPJustinD
    Hello alexweb! Could you try running the following scripts afterward? /usr/local/cpanel/scripts/find_and_fix_rpm_issues /usr/local/cpanel/scripts/check_cpanel_rpms --fix
    Once completed, try running the installation once more. We look forward to hearing back from you!
    0
  • alexweb
    Hello alexweb! Could you try running the following scripts afterward? /usr/local/cpanel/scripts/find_and_fix_rpm_issues /usr/local/cpanel/scripts/check_cpanel_rpms --fix
    Once completed, try running the installation once more. We look forward to hearing back from you!

    Thanks for your reply I have tried these scripts, then I ran installation again, but after about 2:30 hours I got the error too These are screenshots from some messages I noticed while installation, and the last one has the final error :
    0
  • cPJustinD
    It looks like there may be an issue with yum or perhaps its repositories that could be the root of the issue I think it would be best to open a support ticket so that our analysts can review the issue more thoroughly and determine what exactly is occurring. You can submit a support request using the "Submit a ticket" link in my signature below. Please be sure to link this thread when opening the ticket and provide the ticket number here so that we can track the issue appropriately. If possible, please post the resolution on this thread as it may help other community members with similar issues.
    0
  • alexweb
    It looks like there may be an issue with yum or perhaps its repositories that could be the root of the issue I think it would be best to open a support ticket so that our analysts can review the issue more thoroughly and determine what exactly is occurring. You can submit a support request using the "Submit a ticket" link in my signature below. Please be sure to link this thread when opening the ticket and provide the ticket number here so that we can track the issue appropriately. If possible, please post the resolution on this thread as it may help other community members with similar issues.

    Thanks for your reply I am unable to open a ticket I am using the trial license when I entered the ip in the ticket, I got : Invalid or Unlicensed IP Address May be this is the reason of installation failure ??
    0
  • cPJustinD
    That could very well be. With that being said, please email cs@cpanel.net so that our customer service team can verify the license and ensure it's updated. If you continue to experience issues with installation after getting the license issue squared away, you should then open a support ticket to investigate these errors.
    0
  • alexweb
    Hello, cPanel support activated the trial license, and installed cpanel successfully. I can access whm and cPanel now using whm.mydomain.com But doesn't work cPanel support told me that I have to open these ports in fact I don't have any firewall on cpanel yet and the os : centos 7 I checked ports and I believe they are opened sudo lsof -i -P -n cpsrvd 1279 root 4u IPv4 32358 0t0 TCP *:2086 (LISTEN) cpsrvd 1279 root 5u IPv4 32359 0t0 TCP *:2083 (LISTEN) cpsrvd 1279 root 6u IPv4 32360 0t0 TCP *:2087 (LISTEN) cpsrvd 1279 root 11u IPv4 32412 0t0 TCP *:2095 (LISTEN) cpsrvd 1279 root 12u IPv4 32413 0t0 TCP *:2096 (LISTEN) I don't know what is the problem . please advise
    0
  • kodeslogic
    Check if firewalld
    is active on your server with the below command: # systemctl status firewalld.service
    If it is active then you can open cPanel/WHM ports with the below commands: # firewall-cmd --permanent --add-port=2082/tcp # firewall-cmd --permanent --add-port=2083/tcp # firewall-cmd --permanent --add-port=2086/tcp # firewall-cmd --permanent --add-port=2087/tcp # firewall-cmd --permanent --add-port=2095/tcp # firewall-cmd --permanent --add-port=2096/tcp # firewall-cmd --reload
    0
  • alexweb
    Check if firewalld
    is active on your server with the below command: # systemctl status firewalld.service
    If it is active then you can open cPanel/WHM ports with the below commands: # firewall-cmd --permanent --add-port=2082/tcp # firewall-cmd --permanent --add-port=2083/tcp # firewall-cmd --permanent --add-port=2086/tcp # firewall-cmd --permanent --add-port=2087/tcp # firewall-cmd --permanent --add-port=2095/tcp # firewall-cmd --permanent --add-port=2096/tcp # firewall-cmd --reload

    Many thanks for your reply firewall is active systemctl status firewalld.service ? firewalld.service - firewalld - dynamic firewall daemon Loaded: loaded (/usr/lib/systemd/system/firewalld.service; enabled; vendor pr eset: enabled) Active: active (running) since Sun 2021-06-13 02:10:40 EET; 13h ago And ips already added . I tried to add them again, and I got : [root@server ~]# firewall-cmd --permanent --add-port=2087/tcp Warning: ALREADY_ENABLED: 2087:tcp success I think all needed ports are open . any other suggestions ?
    0
  • kodeslogic
    What is the error you get in the browser when you access the WHM/cPanel?
    0
  • alexweb
    What is the error you get in the browser when you access the WHM/cPanel?

    This site can"t be reached ERR_CONNECTION_TIMED_OUT
    0
  • kodeslogic
    Temporary stop firewalld with below command and try: systemctl stop firewalld.service
    To start systemctl start firewalld.service
    0
  • HostNoc
    HI Please tray to acces WHM from IPif it is working then make sure your domain is pointed to that IP address of server. Bcoz your mentioned URL will only work once you pointed your domain to that IP Regards
    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post