Permission Error After Update

Raistlin

• June 10, 2021 13:19

Hi, at 10.06.2021 04:00, my cPanel updated itself and then web sites working in hosting accounts started giving permission errors like "Permission denied in" etc. Nothing has been changed in server configurations/php etc. since 1 year and it was working fine until the update v96.0.9. When a PHP file tries to create a file, it is either not created or created as nobody:nobody, not user:user and with wrong permissions in public_html. File Protection is enabled, Using

• mod_mpm_event
• mod_cgid
• mod_http2
• mod_fcgid
• mod_cache_disk
• mod_cache_socache
• mod_cache
• PHP FPM

• 

  cPJustinD

  • June 10, 2021 18:45

  Hello Raistlin! Did you happen to have PHP-FPM enabled for the websites on your server? As you received permissions errors, it sounds related to the internal case we've recently filed. More information on this can be found here:

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  Raistlin

  • June 10, 2021 20:11

  Hi, yes this solved the problem. Thank you!

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• 

  cPJustinD

  • June 10, 2021 20:12

  Glad I could help! Let us know if you need anything else! :D

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  Nate Reist

  • June 11, 2021 13:06

  I'm having a similar issue but the link up there doesn't go anywhere for me, could you share the solution?

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• 

  cPJustinD

  • June 11, 2021 13:19

  These issues have already been corrected; however, the previous workaround is noted here: [QUOTE] Workaround You can re-enable PHP-FPM for the domains via MultiPHP Manager in WHM using the steps outlined

  Make sure the file is executable by running: chmod +x fix.pl

  • Run the following loop:

  find /var/cpanel/userdata -type f -iname '*fpm.cache' | while read file; do ./fix.pl ${file} > $(echo ${file} | sed 's/cache/yaml/'); done

  • Rebuild all of the PHP-FPM configurations:

  /scripts/php_fpm_config --rebuild Each domain should now properly show as enabled in PHP-FPM and have their previous customizations in place.
  If this does not resolve the issue, however, please open a support ticket so that our analyst can take a closer look.

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  Nate Reist

  • June 11, 2021 13:39

  This doesn't seem to help, all the domains already have PHP-FPM enabled, but none of our WordPress sites can properly interact with the file system. I'll open a new thread

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  cPJustinD

  • June 11, 2021 13:40

  I think it would be best to open a support ticket so that our analysts can review the issue more thoroughly and determine what exactly is occurring. You can submit a support request using the "Submit a ticket" link in my signature below. Please be sure to link this thread when opening the ticket and provide the ticket number here so that we can track the issue appropriately. If possible, please post the resolution on this thread as it may help other community members with similar issues.

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