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Permission denied (publickey,gssapi-keyex,gssapi-with-mic,password) - Additional Destinations for backup

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Attempted additional destination for backup using SFTP and Key Authentication as per instructions from cPanel here:

Comments

6 comments

Date Votes
  • ZenHostingTravis
    You could temporarily disable the firewall(s) to determine if that is the cause of the problem.
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  • cPRex Jurassic Moderator
    I also like that plan @ZenHostingTravis - it would at least give you something you rule out.
    0
  • competitions
    Update: disabled both firewalls and can SSH, but it asks for 'Enter passphrase for key '/root/.ssh/id_rsa':' - after entering the passphrase I can use the other server. So before figuring out what the firewall issues are, is there a setting somewhere to disable the requirement for the passphrase? [Edit - rookie mistake, had incorrect account name, backup details now verify]
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  • cPRex Jurassic Moderator
    There is no way around the passphrase. That is something that was created at the same time as the SSH key being used for the connection. You can create a new key with no passphrase if you wish.
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  • ZenHostingTravis
    You can completely disable pubkey authentication but it's better than password authentication.
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  • competitions
    There is no way around the passphrase. That is something that was created at the same time as the SSH key being used for the connection. You can create a new key with no passphrase if you wish.

    Sorry, I should have been more clear. What I meant to say is that after I disabled the firewalls, I could SSH to the other server via command line on the source server, but it prompted for the passphrase, which I didn't expect. I then validated through the Additional Destinations in Backup and it validated, so all appears to be working as it should. Thanks ZenHostingTravis
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