cPanel saying I require a metal license

I have a server hosted through Fasthosts on cloud server service called CloudNX. The IP address affected is 77.68.2.194. Today the license appears to be failing as although it is present I am getting a message saying: This machine is not licensed for a cloud server. A metal license is required for this machine.
I tried to submit a support ticket but when I run: /usr/local/cpanel/cpanel -S
The support ticket form says the Support Access ID generated is invalid. When I check the license cPanel says it is active here: