Failed to receive status information from Apache.

planetjoin

• September 14, 2021 15:26

Hello I"m having this weird issue in one of my WHM servers. 1 - the hostname get Error 500 when i browse it 2 - from whm --> apache status i get : " Failed to receive status information from Apache." 3 - but ALL websites hosted in this server are working perfect, apache is running well, etc. IN fact going to

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  cPJustinD

  • September 14, 2021 21:06

  Hey there! I think it would be best to open a support ticket so that our analysts can review the issue more thoroughly and determine what exactly is occurring. You can submit a support request using the "Submit a ticket" link in my signature below. Please be sure to link this thread when opening the ticket and provide the ticket number here so that we can track the issue appropriately. If possible, please post the resolution on this thread as it may help other community members with similar issues.

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  planetjoin

  • September 14, 2021 21:25

  Hey there! I think it would be best to open a support ticket so that our analysts can review the issue more thoroughly and determine what exactly is occurring. You can submit a support request using the "Submit a ticket" link in my signature below. Please be sure to link this thread when opening the ticket and provide the ticket number here so that we can track the issue appropriately. If possible, please post the resolution on this thread as it may help other community members with similar issues.

  
  Thanks! Ticket #94363003

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  cPJustinD

  • September 14, 2021 21:35

  Thanks planetjoin! I've started following the ticket to keep updated on the status of the issue.

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  cPJustinD

  • September 14, 2021 21:57

  Hello again planetjoin! Your ticket has been updated and the issue appears to have been resolved. It looks like there was a .htaccess
  file with some invalid code in a directory above the document root. Once that .htaccess
  was moved out of the way, the hostname resolved successfully and Apache Status information was returned. If you have any additional questions or concerns, please let us know!

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  planetjoin

  • September 14, 2021 22:12

  Hello again planetjoin! Your ticket has been updated and the issue appears to have been resolved. It looks like there was a .htaccess
  file with some invalid code in a directory above the document root. Once that .htaccess
  was moved out of the way, the hostname resolved successfully and Apache Status information was returned. If you have any additional questions or concerns, please let us know!

  
  Thanks Justin!! Yes, the issued was fixed! you are GOD ;) Regards Fabian

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  cPJustinD

  • September 14, 2021 22:26

  It was my pleasure! I'm glad that I could help :) Let us know if you have any additional questions or concerns!

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