Emailed email settings use hostname for server

123Host

• October 01, 2021 01:53

When creating an email account for the domain example.com, an email is sent to the new account with configuration settings. In that email it uses the server hostname as both the incoming and outgoing servers. However in cpanel itself, if you look at email > email account > connect devices, it shows mail.example.com which is what I want. To use the hostname risks client emails being broken if the hostname changes for any reason. Where to I change a setting so that the email uses mail.example.com instead of hostname? For bonus points. The configuration email is sent from cPanel on example.com using the email address cpanel@example.com, I would like that to come from support@myhosting. Is this configurable too?

• 

  cPRex Jurassic Moderator

  • October 01, 2021 15:28

  Hey there! We don't have a way to change the email address the message gets sent from, but we do have some documentation about updating the template here:

  0
• 

  quietFinn

  • October 01, 2021 16:19

  When creating an email account for the domain example.com, an email is sent to the new account with configuration settings. In that email it uses the server hostname as both the incoming and outgoing servers.

  
  I tested this and it shows mail.example.com for incoming and outgoing servers.

  0
• 

  123Host

  • October 04, 2021 22:52

  sigh...I just tested and can't replicate this. I wish I had taken a screenshot. It was definitely real.

  0

Please sign in to leave a comment.