WHM repair mailbox

lancer_97

• November 02, 2021 08:58

Hi, Trying to repair a mailbox using WHM repair mailbox permission but got an error on a specific mail which says unable to fix ownership and permission, I tried to delete the file as root user but got an Input/Output error. Anything to check the file like ls will show the same Input/Output error. Any idea to fix this? Thanks

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  cPanelAnthony

  • November 02, 2021 15:11

  Hello! Could you stat the file and provide the output here? Please censor any IP addresses, username, or domain names. stat /path/to/email/file

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  lancer_97

  • November 03, 2021 03:24

  Hi, Here it is ,,

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  cPanelAnthony

  • November 03, 2021 16:31

  Hello again! Those backslashes in the file name are causing issues. You will need to use quotes to "escape" the back slashes. Back slashes are a format for windows and aren't compatible with file names in this environment. This article might help.

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  lancer_97

  • November 16, 2021 04:45

  Hi, I tried the quotes to escape the back slashes but I still get the same error and I run the "stat" command to the other files (mails) w/out the quotes and I didn't get any error. I think there might be an issue w/ the linux filesystem causing this problem. Thanks.

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  RoseHosting

  • November 16, 2021 05:22

  Yes, most likely there's an issue with your disk storage

  Hi, I tried the quotes to escape the back slashes but I still get the same error and I run the "stat" command to the other files (mails) w/out the quotes and I didn't get any error. I think there might be an issue w/ the linux filesystem causing this problem. Thanks.

  
  

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  kennysamuerto

  • November 16, 2021 10:35

  Hi, I tried the quotes to escape the back slashes but I still get the same error and I run the "stat" command to the other files (mails) w/out the quotes and I didn't get any error. I think there might be an issue w/ the linux filesystem causing this problem. Thanks.

  
  Hello, When there is an input/output error when trying to access the file system, generally, they indicate a hardware problem. Try to see what output lines the dmesg command gives you, if something is failing, it should give you more data.

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