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Cannot receive emails from specific user

Mauwiks
Hi, I cannot receive emails from a specific user while I can send emails from it. Other users seem to be working fine though. In this specific user, I am only receiving from the main email account while I have too many addon domains in it. It used to work until the last cPanel update. This is the error: LMTP error after RCPT TO:: 550 5.1.1 User doesn't exist: user@cpanel.server.net I hope somebody can enlighten me. cPanel Support is not letting me submit a technical support ticket as I am using a license from a reseller (Contabo) and they are not around at the moment.

Comments

15 comments

Date Votes
  • Mauwiks
    I want to update this error with addon domains or ALL FORWARDERS not receiving emails which goes through the catchall main email catchall@server.domain.net
    0
  • HostNoc
    LMTP error after RCPT TO:: 550 5.1.1 User doesn't exist: user@cpanel.server.net From this error it seems the user which you are trying to send email does not exist. Please amke sure the email on which you are trying to send is exist on your hosting. Also please confirm f this domain is addon/subdomainor maindomain? REgards HostNoc
    0
  • Mauwiks
    LMTP error after RCPT TO:: 550 5.1.1 User doesn't exist: user@cpanel.server.net From this error it seems the user which you are trying to send email does not exist. Please amke sure the email on which you are trying to send is exist on your hosting. Also please confirm f this domain is addon/subdomainor maindomain? REgards HostNoc

    Hi, thanks for your reply. This email user@cpanel.server.net means with this format and it works perfectly ever since before upgrading to the release tier. I use catchall main email to receive emails for all my addon domains in the account and it used to work but now it doesn't work anymore and returning that LMTP error after the latest released tier
    0
  • cPanelAnthony
    Hello! From your server, what happens if you run the following command? Can you provide the output? exim -bt user@cpanel.server.net
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  • Mauwiks
    user@cpanel.server.net router = localuser, transport = dovecot_delivery
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  • cPanelAnthony
    Would you be able to open a ticket with the link in my signature and update me with the ID? Thanks!
    0
  • Mauwiks
    I already did 24 hours ago Id #94379953
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  • Mauwiks
    Would you be able to open a ticket with the link in my signature and update me with the ID? Thanks!

    please help, nobody is responding
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  • cPanelAnthony
    Thanks! I am watching this ticket and will update this thread with a solution.
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  • Mauwiks
    P
    Thanks! I am watching this thread and will update this thread with a solution.

    I cannot open a ticket in technical support. It's showing INVALID SUPPORT ID while my license is valid. I am using a reseller license from contabo. Please help
    0
  • cPanelAnthony
    Hello again! I would be unable to fix this issue here on the forums. I have reviewed the ticket and can see that our support and customer service teams are attempting to assist you. As you're having issues with your cPanel license and account, the open ticket would be the best avenue for resolving these issues. Thank you for your patience
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  • Mauwiks
    Id #94380209
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  • cPanelAnthony
    Thank you, I am following this ticket.
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  • Mauwiks
    It went working after I updated to CURRENT TIER. I want to cry. But could you verify what was that error? if anything related to a bug or a cause sue to server performance. Kindly update me
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  • cPanelAnthony
    Hello! I see you posted this same response in the ticket. Let's wait for a response from one of our technical analysts in the ticket; I will update this thread when answers have been provided.
    0

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