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[CPANEL-39222] AutoSSL Issue

dstana
I'm having an issue with a single domain on the server where autossl won't issue a cert. Everything goes ok until actually requesting the cert. Is this a temporary issue with the cPanel store? [2021-11-09T17:44:23Z] AutoSSL failed to request an SSL certificate for "example.com" because of an error: (XID rzv3vy) The cPanel Store returned an error (X::InvalidArgument) in response to the request "POST ssl/certificate/free": Generic exception

Comments

10 comments

Date Votes
  • garconcn
    I am seeing same error on multiple servers this morning too.
    0
  • dstana
    I am seeing same error on multiple servers this morning too.

    Must be something on their end then.
    0
  • sajithgsm
    Yes. it is their bug with 100.0.2 version.
    0
  • psytanium
    Happened to me too on my server, I created 1 new account, the Check AutoSSL log is : ERROR TLS Status: Defective ERROR Defect: NO_SSL: No SSL certificate is installed. ERROR AutoSSL failed to request an SSL certificate for "domainname.com" because of an error: (XID wyh94c) The cPanel Store returned an error (X::InvalidArgument) in response to the request "POST ssl/certificate/free": Generic exception
    0
  • garconcn
    I just checked again, it's working now
    0
  • cPanelAnthony
    Hello! Our development team has fixed the issue; AutoSSL should work without issue and no changes are needed from you.
    0
  • psytanium
    Working :)
    0
  • sajithgsm
    now it is working. thank you.
    0
  • sajithgsm
    I think again it is having another issue. SSL certificate is not providing. its almost 3 hour when start auto ssl now. still its in progress. 10:31:01 AM The queue contains a request for a certificate for "twelvegi""s website "mobikit.twelvegirls.com" (order item ID "1329576529"). The system last polled for this certificate at Nov 11, 2021, 4:59:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:01:02 AM UTC. 10:33:01 AM Polling for "twelvegi""s new certificate for "mobikit.twelvegirls.com" (order item ID "1329576529") " The certificate is not available. (processing) 10:35:01 AM The queue contains a request for a certificate for "twelvegi""s website "mobikit.twelvegirls.com" (order item ID "1329576529"). The system last polled for this certificate at Nov 11, 2021, 5:03:01 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:05:01 AM UTC. 10:37:01 AM Polling for "twelvegi""s new certificate for "mobikit.twelvegirls.com" (order item ID "1329576529") " The certificate is not available. (processing) 10:39:01 AM The queue contains a request for a certificate for "twelvegi""s website "mobikit.twelvegirls.com" (order item ID "1329576529"). The system last polled for this certificate at Nov 11, 2021, 5:07:01 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:09:01 AM UTC. 10:41:01 AM The queue contains a request for a certificate for "twelvegi""s website "mobikit.twelvegirls.com" (order item ID "1329576529"). The system last polled for this certificate at Nov 11, 2021, 5:07:01 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:17:01 AM UTC. 10:43:01 AM The queue contains a request for a certificate for "twelvegi""s website "mobikit.twelvegirls.com" (order item ID "1329576529"). The system last polled for this certificate at Nov 11, 2021, 5:07:01 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:17:01 AM UTC. 10:45:01 AM The queue contains a request for a certificate for "twelvegi""s website "mobikit.twelvegirls.com" (order item ID "1329576529"). The system last polled for this certificate at Nov 11, 2021, 5:07:01 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:17:01 AM UTC. 10:47:02 AM Polling for "twelvegi""s new certificate for "mobikit.twelvegirls.com" (order item ID "1329576529") " The certificate is not available. (processing) 10:49:02 AM The queue contains a request for a certificate for "twelvegi""s website "mobikit.twelvegirls.com" (order item ID "1329576529"). The system last polled for this certificate at Nov 11, 2021, 5:17:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:27:02 AM UTC. 10:51:01 AM The queue contains a request for a certificate for "twelvegi""s website "mobikit.twelvegirls.com" (order item ID "1329576529"). The system last polled for this certificate at Nov 11, 2021, 5:17:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:27:02 AM UTC. 10:53:01 AM The queue contains a request for a certificate for "twelvegi""s website "mobikit.twelvegirls.com" (order item ID "1329576529"). The system last polled for this certificate at Nov 11, 2021, 5:17:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:27:02 AM UTC. 10:55:01 AM The queue contains a request for a certificate for "twelvegi""s website "mobikit.twelvegirls.com" (order item ID "1329576529"). The system last polled for this certificate at Nov 11, 2021, 5:17:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:27:02 AM UTC. 10:57:01 AM The queue contains a request for a certificate for "twelvegi""s website "mobikit.twelvegirls.com" (order item ID "1329576529"). The system last polled for this certificate at Nov 11, 2021, 5:17:02 AM UTC. The next poll will happen no earlier than Nov 11, 2021, 5:27:02 AM UTC. 10:59:01 AM Polling for "twelvegi""s new certificate for "mobikit.twelvegirls.com" (order item ID "1329576529") " The certificate is not available. (processing)
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  • cPanelAnthony
    Hello! I responded to your issue in another thread. Please let us know if you open a ticket to investigate.
    0

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