My license has been canceled without notice

savvas_dr

• November 24, 2021 09:40

Hello, I registered for the first time yesterday and bought my first licenses directly, without even asking for the 15 days trial. After 2-3 hours I got an email saying that " We canceled your order because you provided an incomplete or invalid address. " and my license canceled... Then, I filled in all my contact details and my VAT number in detail, and tried to renew my license. It asked me to pay the whole month again from the beginning! Eventually, I paid the whole month again to get rid of this issue right away. After about an hour, I see that my new license has been canceled again! And this time, I did not receive any notification or email about it! I have been opening a support ticket since yesterday, but I have not received any response. Has it happened to anyone? I did not find anything like it anywhere in the search! Thank you...

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  cPanelAnthony

  • November 24, 2021 15:14

  Hello! Could you please provide me with the incident ID for the ticket you created?

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  savvas_dr

  • November 24, 2021 15:22

  Hello! Could you please provide me with the incident ID for the ticket you created?

  
  Sure, its #94386797 Thank you..

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  cPanelAnthony

  • November 24, 2021 16:00

  Thank you! I have reached out to our customer service team and they should be updating you in the ticket soon.

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